Administrative Support 09 bei St. Joseph's Healthcare Hamilton

POSITION SUMMARY:
This position supports the Clinical Nurse Manager/Charge Nurse with the daily work of the Day Surgery unit related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent communicates within the unit and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of the hospital and the program/department/unit.

QUALIFICATIONS:
•2 year post-secondary diploma in medical office administration.
•Medical terminology certificate I & II.
•Minimum one year, up to 2 years' experience providing administrative support and interacting with patients, families and staff in a busy healthcare setting. (Recent Surgical Program Experience Required)
•Intermediate skill level in MS Word, MS Excel, medical spelling and medical terminology, excellence in email and internet searches.
•Accurate keyboarding skills with a minimum typing speed of 35 wpm.
•Clerical testing may be required as part of the selection process.
•Demonstrated proficiency in data entry and the use of patient registration and scheduling systems.
•Demonstrates excellent customer service skills by acting in a respectful, compassionate manner.
•Ability to communicate in a sensitive and non-judgmental manner, effectively and tactfully, both in person and by telephone. Excellent verbal and written communication skills.
•Ability to maintain composure while handling multiple tasks, frequent interruptions and stressful situations.
•Professional, with good organization skills and problem solving, with ability to set own priorities, use critical thinking, and work with minimal supervision.
•Effective conflict resolution skills, including the ability to diplomatically respond to all inquiries.
•Able to work in a fast-paced environment.
•Experience working with Dovetale (Optime Platform Preferred)
•Experience working with Registration Process
•Good work performance and attendance record is essential

RESPONSIBILITIES:
•Provides reception duties to the unit by handling all incoming phone calls and enquiries to the unit desk in an efficient and courteous manner. Referrals are made and individuals (patients, family and visitors) are directed accordingly. 
•Requires excellent communication skills, multi-tasking, updating unit logs and worksheets, stats and ability to keep up to constant changes.
•Triages incoming calls, answering immediate concerns and referring other calls as required.
•Remains alert regarding unit activity and ensures nursing station and work area is maintained in a safe, organized and presentable way.
•Enters all pertinent patient information into the Electronic Health Record and/or information system.  
•Retrieves and updates patient information and communicates with housekeeping, porters and other services within the system.  Prints labels, forms and census information as required.  Maintains unit statistics and produces various reports related to unit activity.
•Handles the documentation and flow of patient admissions, bay assignments, transfers and discharges. This includes accurately filing or forwarding related items to other hospital departments as required.
•Assists in arranging for patient appointments, tests, procedures, and transportation as required.  
•Orders specialty beds/equipment (including rentals, returns/tracking and booking) as required.
•Ensures all supplies required by the unit are adequately stocked and re-ordered in a timely manner and maintenance work orders are monitored and handled in a timely manner.  Enters into HEMM as designated.
•Registers patients scheduled for surgery, confirming with patient the demographic data and appointment details by phone if necessary.
•Ensures accuracy in Registration, filing and chart assembly.
•Provides relief for other registration clerks.
•Provides administrative support in typing routine correspondence, filing, sorts/distribute mail, faxes and e-mails.
•Maintains downtime procedures and reports as appropriate.
•Participates in unit audits and inspections as required.
•Assists with other activities as delegated by the Clinical Nurse Manager/CN.

WAGE RATE 
Hourly: $28.87....$30.14....$31.37 (plus 14% in lieu of benefits)