- Professional
- Optionales Büro in Sydney
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as the Network Engineer, reporting to the FWS Support Manager.
A bit about your role
The Network Engineer provides Level 2 technical phone support for field technicians working on Fixed Wireless and Satellite services. It involves resolving customer connection and assurance issues, managing complex incidents, and supporting Connect, Assure, and Migrate appointments.
The position also acts as a subject matter expert for operations teams, handles escalations from both offshore and onshore teams, and collaborates with internal and external stakeholders to resolve work order and appointment issues.
A bit about you
The ideal candidate will have experience in a technical customer support position, including one year in telecommunications.
Candidates should have a strong understanding of Fixed Wireless and Satellite technologies, with proven ability to navigate complex systems and interpret data across multiple platforms. Experience with systems such as: Service Portal, ITSM, Remedy, Splunk and ViaSat as well as Wireless and Satellite on-site technician support tools will be highly regarded.
Finally, effective communication and stakeholder engagement skills are essential, along with the ability to prioritise and manage multiple high-demand tasks in dynamic environments.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a 6 months Fixed-term opportunity. There are a number of roles available and applications for these roles will close at midnight, Wednesday 17th of September 2025.
