Internal Applicants Only - Payroll Administrator bei Cardiff University

This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Payroll Administrator

Working within the HR Service Centre in the Payroll team, you will have good knowledge and experience of payroll processing and procedures together with excellent administrative skills and experience of working in a fast-paced office environment.  You will be the first point of contact for our customers, whether face-to-face, on the telephone or electronically via a call logging system delivering a professional response to ensure a right first-time resolution. Volume is always high within the payroll section, so the ability to plan, prioritise and organise your own workload to meet a variety of deadlines is essential to helping us deliver a high-quality service, valued by our customers.

This post is full time and open ended.

Salary: £28,031 - £31,236 per annum (Grade 4)

Closing date: Monday, 22 September 2025

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Key Duties 

• Work within our internal pay team to complete all aspects of payroll, such as - monitoring and calculating absences including sickness and maternity leave, using the government gateway to download tax code information, maintaining colleague records, answering and resolving colleague pay queries and occasionally completing manual calculations to resolve these queries.   

• Provide detailed advice and guidance on payroll processes and procedures. 

• Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers. 

• Perform a variety of administrative duties to support the team and department achieve its objectives. 

• Gather and analyse data so that informed actions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management. 

• Instruct and guide colleagues across the University with payroll related requests as required. 

 
General Duties 

• Abide by all University policies and undergo appropriate personal and professional development. 

• Perform other duties which are not included above, but which will be consistent with the role. 

• Uphold the Professional Services Values & Behaviours or local equivalent. 

31,236

Grade 4

28,031

Accountancy & Finance, Admin / Clerical, Human Resources

Administrative Support

Essential Criteria

1. Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on payroll processes.  

2. Evidence of a good standard of numeracy and IT literacy. 

3. Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate. 

4. Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.  

5. Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered. 

6. Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions. 

7. Ability to work unsupervised to tight deadlines, planning, setting and monitoring your priorities and those of the team. 

8. Experience of working in an in-house payroll team.  Completing all aspects of payroll, particularly absences, PAYE and gross to net calculations.     

9. Keen eye for detail, particularly identifying breaks in patterns when working with high volumes of data or transactions  

 
Desirable Criteria  

1. Experience of working in a similar role or environment, e.g. Higher Education. 

2. Ability to speak/understand Welsh or a willingness to learn. 

3. Experience in working with a high volume, transactional payroll role.  

4. Qualification in payroll  

5. Previously worked with People-XD or similar HR/Payroll software.