Sr People Systems Analyst – ServiceNow bei QVC Group

The Opportunity

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of our ServiceNow HR platform, employee and communications portals (Unily), company intranet, and external corporate web pages. In this influential role, you will collaborate across HR, Communications, IT, and business teams to deliver seamless, engaging digital experiences for employees and external audiences. You will report to the Director, Global People Solutions. This is a hybrid role in West Chester, PA.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

• You'll embody QVC Group's Leadership Competency Model by delivering results with speed, leading with agility, and creating our future through digital solutions.

Your Impact

• Be a subject matter expert for ServiceNow HR modules, employee and communications portals, our intranet, and external corporate web pages
• Lead the design, configuration, and continuous improvement of digital platforms to enhance employee engagement, communication, and self-service
• Partner with HR, Communications, IT, and partners to gather requirements, design solutions, and achieve projects that improve user experience and operational efficiency
• Ensure the integrity, accessibility, and compliance of all digital platforms
• Drive process improvement and automation initiatives, leveraging ServiceNow and portal capabilities
• Provide guidance and mentorship to junior analysts, modeling QVC's "Build the Team" competency
• Stay current on digital workplace and HR technology trends, recommending innovations that align with QVC's strategic goals

What You Bring

• Bachelor's degree in Information Systems, Human Resources, Communications, or related field (or equivalent experience)
• 5+ years of experience supporting HR systems, portals, intranets, or corporate web pages, with expertise in ServiceNow HR Service Delivery
• Experience managing employee and communications portals, intranets, and external corporate sites
• Ability to communicate complex technical concepts to non-technical audiences and influence partners
• Demonstrated leadership behaviors: adaptability, accountability, inclusivity, and a focus on results
• Experience in a retail, e-commerce, or media environment

Remote work is not permitted in NYC at this time.

#LI-Hybrid #LI-LC4

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. 

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