Operations Associate bei University of Pennsylvania

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Operations Associate

Job Profile Title

Services Assistant C

Job Description Summary

The Operations Associate is a member of the University Life Operations Team. The Operations Associate generally assists with divisional operations including moving boxes/packages, facilitating deliveries, and monitoring building conditions. Their role ensures accurate and timely set up of banquet and meeting spaces for events in venues managed or supported by the division. Additionally, this role plays a vital part in meeting the operations needs including delivering and tracking event equipment to various locations across campus and serving as a liaison to venue clients. The position requires superior customer service skills, willingness to work varied shifts including nights, weekends, or early mornings; ability to interact with various clients across campus, ability to read and interpret written reports and diagrams, and the capacity to adapt to dynamic changing situations positively and proactively.

Job Description

Job Responsibilities

• Assist with the overall operational needs of venues managed, supported, occupied by the Division of University Life. Deliver, retrieve packages and equipment to designated University locations. 
• Assist as assigned with opening and closing procedures for divisional spaces including inspecting and examining nightly for maintenance issues and verifying that buildings are empty, locked and properly secured.
• Responsible for timely setup and breakdown of events within University Life venues and central pool classrooms. Complete set ups of meeting and event spaces based on reports and diagrams with attention to detail.
• Provide instruction to part-time and student staff assisting with events. Respond to client on site requests for additions and adjustments: identify, resolve, or report any equipment needs or issues which may arise.
• Participate in all related opening and closing procedures for Space and Events Management, including inspecting, and examining nightly for maintenance issues and verifying that building are  empty, locked, and properly secured.
• Working with part time/student staff, dining, Public Safety, and other departments on closing related issues.
• Maintain orderly appearance of venue spaces (e.g., lounges, meeting rooms, building exteriors, loading dock): ensure safe, obstruction-free corridors, maintenance closets and vestibules.
• Ensure that all equipment is always in good repair and fully functional and report any problems to manager. Assist with tracking inventory, repair, and maintenance of Space & Events equipment.
• Other duties as assigned to include, but not limited to, attending regular staff meetings, staffing of overtime setups, and building coverage often occurring outside of the standard business day or regular operating hours.
• Other duties and responsibilities as assigned.

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Previous work experience in events and/or facilities management in a campus center, academic venue, or conference center environment.
• Must be able to work a flexible schedule, as dictated by events including but not limited to early mornings, evenings, and weekends is required.
• Execute written instructions and use good judgment and problem-solving skills.
• Exert up to 100 pounds of force occasionally, and 50 pounds of force
  frequently and constantly lift, carry, push, pull or otherwise move
  objects.
• Must be able to stand for long periods.
• Perform job functions with attention to detail, speed, and accuracy.
• Communicate effectively both verbally and in written form.
• Prioritize, work with minimal supervision, and independently read,
  interpret and implement room setup diagrams and venue reports.
• Maintain a professional personal appearance and adheres to PQ
  uniform policy.
• Familiarity with audio-visual equipment and Microsoft
  Office suite computer products preferred.
• Demonstrate commitment to teamwork, cooperation, and delivering exceptional customer service.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Student Activities

Pay Range

$18.99 - $24.27 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay 

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