Front Desk Agent bei Sundance Mountain Resort

Title: FRONT DESK AGENT

Department: Lodging

Rate of Pay: $17.00 per hour + upgrade commissions

Shift: Variable shifts based on occupancy levels

Coverage required 6:30 am – 12:00 am (Shifts typically 9 hours each)

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

Part-Time/Full-Time Position, Year Round Position

FLSA Status: Non-Exempt/Hourly

Summary

As a Front Desk Agent at Sundance Mountain Resort, you set the tone for each guest's stay-ensuring they feel genuinely welcomed, truly valued, and deeply inspired from the moment they arrive. At Sundance, authenticity is at the heart of everything we do. With sincerity, professionalism, and a deep respect for the natural beauty that surrounds us, you will create meaningful connections that reflect our resort's legacy and spirit. From orchestrating seamless arrivals and departures to offering personalized support throughout each stay, your role will be essential in creating a sense of place that feels both elevated and grounded. You'll collaborate closely with the Front Office team and resort outlets to deliver experiences that honor Sundance's values of environmental stewardship, creativity, and heartfelt hospitality. Join us in launching a new chapter at Sundance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Elevate the Guest Experience – Provide a polished and welcoming front desk presence, ensuring a refined and warm welcome.
• Deliver an Authentic Luxury Hospitality Experience– Deliver warm, personalized service that embodies the heart of Sundance. Uphold the highest standards of hospitality, inspired by Forbes luxury service guidelines, ensuring every guest feels valued, welcomed, and immersed in the beauty of Sundance Resort-a Michelin Key-rated destination.
• Provide Personalized and Anticipatory Guest Service – Anticipate and fulfill guest needs with intuition, efficiency, and a proactive approach.
• Flawless Arrival & Departure Process –
  • Warmly greet and thank each guest upon arrival and departure.
  • Perform precise and efficient check-ins and check-outs for Sundance Cottages and The Inn
  • Coordinate group arrivals and departures seamlessly.
  • Obtain complete guest information, including valid payment methods.
  • Ensure all folios are settled before departure.
• Concierge & Guest Services Excellence –
  • Assist guests with recommendations and reservations for resort activities (hiking, skiing, dining, spa, etc.).
  • Assist with Concierge duties as needed, ensuring accurate and timely fulfillment of guest requests and booking complementary guest services.
• VIP & Repeat Guest Recognition – Provide elevated service and thoughtful touches for returning and recognized guests.
• Flawless Coordination & Communication –
  • Organize and direct bell staff to execute seamless service.
  • Stay informed of group activities, special requests, and resort-wide events.
  • Coordinate guests' needs with other departments to ensure exceptional service delivery.
• Problem-Solving Expertise –
  • Handle guest concerns with discretion, professionalism, and efficiency.
  • Resolve issues gracefully.
• Financial Accuracy & Responsibility –
  • Ensure payment is secured and accurately processed for guest folios.
  • Maintain a thorough understanding of package codes, rates, and billing policies.
• Operational Excellence –
  • Maintain an exceptional knowledge of Sundance Resort, its history, and its offerings.
  • Possess the ability to multitask effectively in both fast-paced and leisure-oriented environments.
  • Uphold Forbes service standards in every aspect of front desk operations.
• Sustainability & Environmental Awareness –
  • Support Sundance's commitment to land preservation and sustainability.
  • Educate guests on environmental initiatives and recycling efforts as needed.
  • Know and communicate hours of operation for all resort outlets.