Customer Quality Manager - Kennesaw, GA bei ADM (Archer Daniels Midland)

Customer Quality Manager - Kennesaw, GA

Job Summary:
The Customer Quality Manager within the Quality Center of Excellence platform is an experienced role that will lead the Health and Wellness Customer Quality team of Representatives. This role will have exposure to all aspects of quality related matters for the ADM commercial, sales, customer service, and production teams as well as interact with existing and potential ADM customers. Participation and leadership are required to define, develop, and implement improvements and meet best in class production and food safety expectations globally. A commitment to collaborate closely with the Technical Quality Manager is critical. Mentoring the Customer Quality Specialists and Representatives to promote knowledge of quality and food safety topics, products, cross-functional collaboration, and customer interaction is necessary to ensure career growth. This position reports to the H&W Global Quality and Food Safety Director.

Essential Job Functions:

• Lead Customer Quality direct reports in providing quality support for ADM CoE BU associated products
• Accountable for setting team expectations of enhancing brand equity through excellence in all customer quality activities including, but not limited to, complaint handling, documentation requests, quality and supplier agreements, customer questionnaires/portals
• Support documenting, management, and monitoring of customer complaints, assuring consistency in proper categorization and process
• Assist direct reports in partnering with commercial and sales in communicating technical details, product details, other information requested to customers
• Monitor direct reports to ensure the handling of customer, commercial and sales requests meets defined expectations, aiming for a high level of customer satisfaction
• Demonstrate and support the interaction between the Customer Quality team and customers, manufacturing sites, warehouse, and other internal departments
• Provide training/guidance to handle customer expectations with a customer-centric mindset
• Support sales with review of customer product and quality requirements, communication to production and commercial teams – NDA’s, supply agreements, quality expectations, etc.
• Participate in and lead customer facing meetings and events
• Participate/lead cross functional teams to resolve customer issues
• Ensure timely communication and follow through, both internal and external, for key account concerns
• Make effective decisions in a fast-paced business environment while accepting the responsibility to explain the business logic
• Assist with determining and documenting cost of issues for metric reporting
• Understand strategic goals of the business unit and align personal goals accordingly
• Excellent understanding of internal business processes
• Perform other duties as required

Job Qualifications:

• Bachelor’s degree required, preferably in a science discipline
• Minimum of 5 years' experience in quality or technical related field
• Prefer formally trained Preventative Control Qualified Individual with production, R&D or commercial experience
• Ability to problem solve and negotiate within high risk, fast-paced environment
• Strong organizational skills, including excellent written and communication skills
• Proven ability to assess business and financial risk and exercise sound judgment in making decisions
• Developed interpersonal techniques for handling internal and external communication with a customer focused approach
• Ability to work independently and without supervision; effectively plan, organize, and execute own activities

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:101223BR

Kennesaw

GA - Georgia

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About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$92,800.00 - $167,600.00