Indirect Lending Center Representative - San Antonio, TX bei First Franklin Financial Corporation
First Franklin Financial Corporation · San Antonio, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in San Antonio
We are looking for an Indirect Lending Center Representative to leverage customer service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers.
The Indirect Lending Center Representative supports 1st Franklin branches, new and existing dealers and other personnel with telephone, email, and other channels with assistance using an online system that creates loans during specified hours. This support includes verifying fundamental operation of the computer, Internet access, and Operating Systems (OS)/browsers
We are driven by our CORE values: Team -- we succeed or fail as one- Impact -We will be intentional about having a positive impact throughout our company and the communities we serve -- People -- We put people 1st -- Servicing -- Financing for the Individual since 1941
- Works directly with branches, dealers, and other personnel to resolve a complexity of needs to issues with system
- Creates user profiles, modifications, and deletions
- Coordinates with IT Departments and Vendors to ensure system support
- Creates documentation in various forms for reporting to Manager
- Learn and develop new systems as they are implemented
- Reviews information provided by dealers and other sources for accuracy
- Resolves user issues and logs comments to support tracking
- Perform review of all turndowns using credit standards
- Adheres to and enforces all Compliance, 1FFC policies and procedures as well as State and Federal regulations
- Investigates and reports issues that have a significant financial, legal or compliance impact
- Responds to customer's needs in a timely and efficient manner
- Builds internal and external relationships
- High School Diploma or equivalent
- Basic experience with a scripting language
- Displays high degree of accuracy and excellent problem and reasoning skills
- Demonstrate the ability to analyze relevant information and apply individual judgment
- Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
- Ability to maintain confidential business and personal information
- Action and result focused
- Strong communication skills (verbal / written / interpersonal)
- Proficient with MS Office Suite products
