Director of Guest Services bei Andaz Napa (Hyatt)
Andaz Napa (Hyatt) · Napa, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Napa
- Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Our Values: Empathy | Integrity | Respect| Inclusion| Experimentation
Why Work at Andaz Napa?
Complimentary Hotel Room Nights*, Discounted Colleague Rate & Friends & Family Room Rates Worldwide
Discounted F&B when Staying at Hyatt Hotels Worldwide
Medical, Dental and Vision Insurance (Full-Time Colleagues)
Retirement Savings Plan
Highly Competitive Salaries & Incentives
Excellent Training and Professional Development
Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more.
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition Reimbursement, up to $1,000 a year*
This is a great opportunity to start a career with Hyatt Hotels Worldwide. For immediate consideration for this position, click Apply Now and complete an application for this position on the Hyatt Careers Site!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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