DSA - IT Manager for Workplace Services bei University of Maryland, College Park
University of Maryland, College Park · College Park, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in College Park
Job Description Summary
Organization's Summary Statement:The IT Manager for Workplace Services serves as a team member on the Division of Student Affairs (DSA) Client & Workplace Services team. This position reports to the DSA IT Assistant Director for Client & Workplace Services. Direct reports will be determined as we consolidate the IT functions across the Division. The incumbent will directly supervise staff, including 3 or more full-time IT professionals, student staff and/or part-time staff.
This position ensures ongoing operational integrity, data security and compliance of all specialized workplace services hardware and software elements. This position entails support of workplace services through a central help desk and on-site technical support related to the specialized technology services, technical staffing, coordinating training for end users on endpoint hardware and software plus other related duties.
The incumbent will serve on a team that supports the division's 16 plus departments, about 3,000 staff members, and technology assets installed across 3.6 M Sq. Ft of space. This role will support the 1,400+ workstations across the division. In addition, this role supports the IT operations for mission critical IT systems that support 24/7 operations. These operations include health care, dining, housing, recreation and wellness, student activities, facilities, counseling services, accessibility and disability support, and other critical functions.
Preferences:
- Strong technical knowledge and demonstrated understanding of technical devices, special event environments, software applications, and hardware.
- Problem-solving skills and ability to handle high-pressure situations.
- Strong demonstrated customer service, organizational, communication, writing, technical prioritization and interpersonal skills.
- IT certifications (e.g., ITIL, HDI, CompTIA) or an advanced degree is desirable.
- Demonstrated ability to work with diverse populations and demonstrated commitment to diversity, equity, and inclusion.
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university. Experience: Five (5) years of professional information technology project management experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of building project plans.Knowledge of project planning.Skill in oral and written communication.Skill in the use of Google Office Suite. Ability to interpret and apply policies, procedures, regulations, and laws.Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.Additional Job Details
Preferences:
BA or BS in Computer Science, Management Information Systems, or related field.
At least five years of experience managing workplace technical support.
Supervisory experience.
Strong technical knowledge and demonstrated understanding of technical devices, special event environments, software applications, and hardware.
Problem-solving skills and ability to handle high-pressure situations.
Strong demonstrated customer service, organizational, communication, writing, technical prioritization and interpersonal skills.
IT certifications (e.g., ITIL, HDI, CompTIA) or an advanced degree is desirable.
Demonstrated ability to work with diverse populations and demonstrated commitment to diversity, equity, and inclusion.
Required Application Materials:
Resume, Cover Letter
Best Consideration Date:
September 12 ,2025
Posting Close Date:
September 19, 2025
Open Until Filled: No
Job Risks
Not Applicable to This PositionFinancial Disclosure Required
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
VPSA-VP Student AffairsWorker Sub-Type
Staff RegularSalary Range
Benefits Summary
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
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