Bilingual Call Center Representative- eMSR bei GREAT BASIN FEDERAL CREDIT UNION

Description

At Great Basin Federal Credit Union, joining our team means becoming part of a culture that feels like family. We are committed to being member-loved by prioritizing relationships and creating meaningful connections, reflecting our passion for teamwork and shared success.

We achieve this by:

• Stepping into our members’ shoes, understanding their feelings and perspectives.
• Taking ownership, finding solutions, and following through.
• Going above and beyond to impress our members and each other.
• Being knowledgeable, accurate, and efficient.
• Acting with integrity and professionalism.
• Showing genuine appreciation.

Guided by these service promises, we proudly serve 12 counties across Northern Nevada and Idaho and continue to grow. 

If you’re passionate, collaborative, and ready to make a difference, we’d love to meet you!

The Member Support Representative creates a remarkable experience consistent with our brand personality, core values, service promises, mission and vision with all internal and external relationships. Provides exceptional service at all member touchpoints including answering all incoming calls and electronic communications. Provides information and member support concerning the credit union and its products and services to members and employees. Through creating member loyalty, you must excel in core contributor relationships by offering share and loan products. Educate and empower members to utilize e-services.

Qualifications

• High School diploma or GED equivalent
• Strong knowledge of language and cultural differences amongst Spanish-speaking countries
• 12 months experience in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institution 
• Pass Teller training and MSR training with 85% or better

Knowledge of:

• Credit union products, services and policies

        Ability to:

• Perform minor math calculations
• Organize time effectively
• Communicate effectively and professionally with members and the public through phone and e-channels
• Work independently and efficiently
• Pay attention to details, be proficient and accurate
• Be flexible and handle more than one task at a time

This position works extensively with our members, both internal and external, primarily through the telephone.

Duties performed are in an office environment. Requires occasional traveling to branches to attend outside classes.