Physician Practice Program Manager bei Kaiser Permanente Maui Medical Center

The Physician Liaison for Maui Health Systems (MHS) supports and implements the marketing strategic plan and establishes, maintains, and grows relationships between providers and/or physician practices throughout the communities of Maui and Lanai and MHS facilities.  Primary liaison activities include communicating with and educating physicians, providers, and office staff for the purpose of relationship development, identification of service improvement opportunities, market intelligence and increasing awareness of MHS service lines and services. The liaison provides a conduit of information and communication between MHS administrative leadership, physicians and the community. Position is subject to travel.

• Establishes and maintains ongoing communication with providers and/or office staff, including routine and follow-up visits, service recovery issues/concerns, educational opportunities, physician alignment, clinical trials, etc.
• Evaluates market data, competitive information and financial data to understand the market and MHS services to perform and maintain the MHS Market Analysis.
• Develops short-term and long-term goals and objectives for building the relationship between the physicians and hospitals that further those goals and objectives of Maui Health. Assists CSO with development of clinical benchmarks for each specialty and monitors performance with the continual goal of improving quality and efficiency.
• Maintains knowledge and adheres to Stark, Anti-Kickback Statutes and IRS regulations to protect the organization and minimize risk regarding regulatory and compliance issues.
• Establish reporting and communication procedures for credentialing of employed physicians. Assists in all physician practice services compliance issues
• Collects and analyzes data to determine staffing patterns in an effort to provide the most efficient service possible. Analyzes and evaluates the delivery of services to improve outcomes. Performs process redesign to support physicians with efficient operations and throughput.
• Provide reports to the CSO and Senior Leadership as directed. Promotes and maintains professional, collaborative, effective relationships amongst all hospital stakeholders to foster a system friendly environment and supporting a team approach to management.
• Assists the CSO, CFO and MHS leadership in the business plan development of business initiatives such as hospital joint ventures.
• Assists the CSO and Senior Leadership in formulating plans and goals for building relationships for new physician practices.
• Conducts special projects, assignments and research programs as directed by the CSO. Maintains a line of positive communication, promotes teamwork, and supports the management team by promoting professional collaboration at all levels. Adheres to patient safety/infection control policies and procedures. Maintains the strictest confidentiality of all facility and facility related employee, patient and physician information.

• Minimum of three (3) years of professional level administrative experience which demonstrated the ability to perform administrative assignments in two (2) or more service functions such as fiscal management, personnel management, and organizational and/or operational research and analysis. At least one (1) year must include work experience which provided the applicant with knowledge of hospital administrative practices and procedures such as, fiscal management, organizational and/or operational research and analysis, or personnel management activities.
• Minimum one (1) year of responsible experience, which involved active participation in and major responsibility for the development, management, execution and coordination of policies, programs, and/or activities.
• Minimum two (2) years experience in a healthcare setting.

• Graduation from an accredited four (4) year college or university with a bachelors degree. High School Diploma or General Education Development (GED) required.

• N/A

• A comprehensive knowledge of the Joint Commission, rules, regulations and policies; secure and analyze facts and data to make administrative decisions; dynamic success oriented team builder who delivers solutions based upon vision and proactive risk taking; proven success in reducing costs, improving processes, motivating personnel and achieving goals; well-developed operational skills coupled with strategic vision; ability to manage organizational change and highly effective interpersonal style.
• Knowledge of administrative functions, principles, procedures and practices of physician contract services, organization and administration; operations and functions of multispecialty physician practices; standards of group practice management associations; Federal, State and County Governments as related to physician contract services including Stark and procurement regulations, supervisory and safety practices, and public relations.
• Maintain good relationship with physicians, patients, visitors, employees and others; appear before various groups and individuals and articulate problems as they relate to the physician contract services, comprehend and interpret laws, statements and other communications; analyze and solve problems; prepare reports; coordinate physician contract functions and direct the work of others.

• Experience in a multi-specialty physician clinic setting.
• Masters Degree in Business or Hospital Administration.