Day Porter bei Old Memorial Club, Inc

Description

Position: Day Porter (Full-Time/Part-Time) 

Reports To: Facilities Manager 

FLSA Status: Hourly 

Department: Building Maintenance  

 Job Summary: The Day Porter position assists everyone associated within the Building Maintenance division as well as other departments to help with daytime operations of the facility. All duties of the position shall be performed with a commitment to the highest level of member and guest service with a focus on total customer satisfaction. This position is designed to provide the necessary exposure, experience, and preparation for this individual to pursue future growth and development within the customer service industry.      

This position coordinates with:    

Facilities Manager 

Concierge 

Housekeeping 

Golf Shop 

Administration Office 

Food and Beverage 

Qualifications: The Day Porter position must meet the below requirements: 

Valid State issued Driver’s License 

Must have a clean driving record and able to join company insurance policy 

Meet all Federal and State Employment Eligibility guidelines 

Must be able to stand on their feet for extended periods of time 

Must be able to lift and/or carry items that are at most 50 pounds  

Job Tasks / Duties: The Day Porter job duties include but are not limited to: 

Daily Duties 

Assist with and complete all opening and closing procedures as outlined by management staff 

Assist fellow teammates to ensure the highest quality of member and guest service 

Moving luggage from guest quarters into locker room or vice versa 

Greet all Members and Guests by name and in a professional manner 

Pickup and Drop-off Members and Guests at the local airports 

Load golf bags into staging area for daily play or tournaments 

Daily inventory of drinks and snacks in all of the cottages. 

Bank/Check runs and Post Office runs for Admin. Office 

Greet Members and Guests at the bag drop as well as provide a friendly farewell to departing golfers 

Using a backpack blower to clean up around the Clubhouse, Cottages, and Parking Lot. 

Assist Members and Guests with Cottage room check-ins 

At bag drop, retrieve bags from arriving cars and stage golf clubs properly 

Manage the main gate with allowing Members and Guests through 

Hand off the Gate Phone to the night porter upon completion of a closing shift 

Maintain a clean and organized work space 

Clean out carts daily and wash them at the end of each shift 

Clean Cottage porches daily 

Relay important information to management staff including Member/Guest issues, work equipment not functioning properly, or staff misconduct 

Proactively manage daily work flow to maximize productivity 

Study the tournament/event calendar to be able to communicate details with Members/Guests 

Checking the locker room throughout the day and restocking amenities and towels 

Help clean cottages on a daily basis in-season (vacuuming, windows, dusting, etc.)  

Take ownership of your work  

Conduct oneself in a professional manner and maintain a professional image at all times 

Daily Cleaning around the entire Property Campus (if you see trash-Pick it up) 

Keeping the Learning Center clean and organized 

Touch-up Painting around OM Campus 

Pressure Washing areas around the OM Campus 

Keys to Successful Performance 

Dependable   

Excellent Written and Verbal Communication Skills   

Service-Oriented, hospitality focused  

Leadership/Team Building    

Fundamental knowledge of the game of golf, rules of golf, tournament operations and golf facility operations 

Act as a role model for all employees by demonstrating the behavior and work ethic expected of all Old Memorial staff 

Self-motivated; self-starter 

Maintain and promote a positive professional image within the community 

Schedule: The Day Porter position will work approximately 40hrs (Full-time) 24hrs (Part-Time) or less per week during the entire year. However, based on required service levels, the above-mentioned hours could be more or less. Standard shift hours but not limited to are 6:00am to 2:00pm, 7:00am to 3:00pm or 10:00am to 6:00pm. During Special Outings the employee could be asked to stay for an extended shift.