Facilities Helpdesk - Part Time 20 Hours bei Butlin's

As a Helpdesk Operator within our Facilities Department, you’ll thrive on fast-paced problem solving, clear communication, and delivering timely support that makes a real difference to both our guests and our team. You’ll be the first point of contact for logged maintenance issues across the resort, using our internal systems to track and assign tasks while keeping team leaders and team informed of what needs attention and where.

You’ll follow established processes to ensure everyone involved stays updated on the progress of each job, flagging anything urgent and making sure nothing slips through the cracks. Staying one step ahead, you’ll actively chase outstanding tasks and escalate where needed to keep everything running smoothly. You’ll also be the go-to contact for our contractors, so confidence in managing external relationships and coordinating their activity is key.

This role is perfect for someone who’s organised, responsive, and ready to play a central part in keeping our resort operating at its best. 

You’ll bring strong communication skills and confidence in using computers and digital systems, with a natural ability to stay organised and focused under pressure. Attention to detail is key, along with the ability to manage your own workload while helping coordinate tasks across the wider Facilities team.

This role involves working closely with multiple stakeholders, so being a supportive and collaborative team player is essential. Previous experience in a helpdesk or similar operational role would be beneficial.

Our resort operates seven days a week, and your rota will reflect this. You’ll work five days out of seven, 4 hours per day, with a mix of shifts between 08:00–16:00 and 16:00–22:00.

 Please note that accommodation is not provided with this role.