Supervisor, FTE Support bei Duval County Public Schools

Job Summary

Full-Time Equivalent (FTE) Support Supervisor focuses on managing and optimizing the district’s reporting processes, overseeing the accurate and timely reporting of student data in compliance with FTE guidelines. Manages FTE-related documentation and provides training and support to school staff.

Essential Functions

1. Ensures accuracy and completeness of student data, including attendance, membership, and course information.

2. Provides training and support to school staff on FTE procedures, data entry, and reporting requirements. 

3. Participates in FTE audits, prepares and submits reports, and resolves discrepancies that are identified. 

4. Effectively communicate with school administrators and relevant staff regarding FTE-related information.

5. Monitors and work with SIS and IT Staff to maintain edit correction reports, recommends and responds to inquiries regarding proper procedures, and assists in resolving unusual and complex problems. 

6. Performs other duties as assigned

Qualifications

Education: Bachelor’s degree from an accredited college or university preferred, or equivalent work experience.

Experience: Three (3) years of experience in FTE reporting, online registration, and student information system management.

Certification/Licenses: N/A

Knowledge, Skills, and Abilities 

• Knowledge of current Microsoft server and workstation operating systems
• Knowledge of Microsoft SQL database administration
• Strong word processing, email and calendar tool, spreadsheet, project management, diagramming, database, and presentation software skills
• Strong critical thinking and analysis skills
• Strong organizational skills
• Strong oral, written, and interpersonal skills
• Strong analytical and diagnostic skills
• Ability to communicate technical information to technical and non-technical users
• Ability to prepare and maintain appropriate technical and user documentation
• Ability to provide technical assistance and training to users
• Ability to provide high levels of support of end users
• Ability to design workflow and procedures
• Ability to ensure timely resolution to systems errors
• Ability to develop, recommend, and implement continuous improvement processes
• Ability to work with people of different cultures and levels of business organization
• Ability to manage team activities