Clinical Operations Manager bei Sunday Health

About Sunday Health

Sunday Health is dedicated to transforming cognitive health outcomes by focusing on early identification and intervention for those at risk of developing and those experiencing cognitive decline. We aim to address the significant lack of access to high-quality, comprehensive brain health services by providing cutting-edge diagnostics and novel therapies for individuals with mild cognitive impairment and mild dementia. Our mission is to bridge the gap in brain health services, ensuring timely, effective, and accessible care to help patients optimize their cognitive well-being while offering informed support to their loved ones.

Sunday Health is reimagining how care is provided and the structure of the clinical team. We believe in an NP-led model with consulting neurologists where each patient and caregiver dyad is assigned a dedicated care navigator to partner with them throughout their journey. We believe in meeting people where they are and offer remote first care with opportunities for in-person visits.

About the Role

The Clinical Operations Manager will play a critical role in ensuring the effective delivery of Sunday Health’s care model. This individual will oversee the Care Navigator team and support broader clinical operations, ensuring patient-centered processes are executed consistently, efficiently, and with compassion. The COM will report to the Sr. Director, Clinical Services and partner closely with clinical leadership, product, and operations teams to improve workflows, measure performance, and ensure Sunday Health delivers high-quality, seamless cognitive care.

This role is ideal for a strong operator who thrives in fast-moving healthcare environments, enjoys managing people and processes, and is motivated to build and scale innovative models of care.

Responsibilities

The Clinical Operations Manager will focus on four key areas including but not limited to:

Clinical Operations Leadership

• Directly manage, mentor, and support Care Navigators, ensuring they are equipped to provide an excellent patient and caregiver experience.
• Provide coaching, performance feedback, and career development support to team members.
• Develop training materials, playbooks, and onboarding resources to train new clinical operations team members.
• Foster a positive, collaborative, and mission-driven team culture.
  

Clinical Operations Management

• Oversee day-to-day operations, including scheduling, registration, patient communications, and insurance/billing coordination in partnership with the Practice Operations Manager.
• Monitor and optimize workflows to ensure efficiency, accuracy, compliance, and alignment with clinical care pathways.
• Ensure operational coverage and continuity of services by serving as both a backup resource for daily operational needs and an escalation channel for patient issues.
• Lead clinician onboarding and integration into Sunday Health’s care model, including initial training on workflows, tools, and clinical processes.
• Serve as a primary point of contact between clinical operations and the clinician network, providing ongoing operational support, escalation management, and training on new product and service offerings to ensure consistent, high-quality care delivery.

Quality and Process Improvement

• Work closely with the commercial strategy and operations teams to help achieve critical metrics and KPIs
• Collaborate on tracking key performance indicators (KPIs) for both operational performance (e.g., patient satisfaction, scheduling & response times, referral follow-up) and clinician network performance (e.g., documentation accuracy, timely follow-up, note completion, etc).
• Identify bottlenecks or barriers in care navigation processes and lead solutions in partnership with cross-functional teams.
• Contribute to workflow optimization, including EMR utilization, scheduling systems, and communication tools.
• Ensure compliance with HIPAA and other healthcare regulatory standards.

Cross-Functional Collaboration & Strategic Support

• Partner with product and technology teams to inform feature development based on patient and navigator needs.
• Support clinical leadership in scaling programs, including pilot launches, new service offerings, and market expansion.
• Participate in strategic planning and execution of initiatives aligned with Sunday Health’s mission and growth.
• Lead or support special projects as assigned by the Senior Director of Clinical Operations.

Qualifications

Education & Licensure

• Registered Nurse with active licensure, strongly preferred.
• Master’s degree (MPH, MHA, MSN), preferred.

Qualities

• Strong leadership skills with ability to manage, inspire, and develop a team.
• High emotional intelligence with a patient-first mindset.
• Detail-oriented with strong organizational and problem-solving abilities.
• Adaptable and comfortable in a fast-paced, evolving startup environment.
• Excellent verbal and written communication skills.

Experience (5+ years preferred)

• Experience in healthcare operations or clinical management, ideally in telehealth, primary care, or specialty care.
• At least 2 years of people management experience in a healthcare or patient-facing setting.
• Demonstrated ability to manage workflows, develop processes, and track KPIs.
• Experience working with EMRs, scheduling systems, and digital health tools.
• Startup or high-growth healthcare company experience is strongly preferred.

Location

• Remote, must be willing to travel to the DMV on a quarterly or semi-annual basis.
• Nice to have: Located in the DC-MD-VA area.

The Ideal Candidate

The ideal candidate is a proactive, operationally minded leader who thrives at the intersection of patient care and operational excellence. They are motivated to build and refine processes, enjoy mentoring teams, and are committed to delivering an exceptional patient experience in cognitive health care.