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Service Desk Technician bei AMERICAN SYSTEMS

AMERICAN SYSTEMS · Arlington, Vereinigte Staaten Von Amerika · Onsite

49.600,00 $  -  82.800,00 $

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Overview:

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.  U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.

Responsibilities:

As a Service Desk Technician you will have the opportunity to do the following:

  • Provide first-level contact and problem resolution for all users with assigned software application problems. 
  • Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. 
  • Respond to users requests for technical assistance in person, via phone or electronically. 
  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
  • Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
  • Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
  • Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation
Qualifications:
  • 2+ years' experience in a Service Desk environment
  • DoD 8570 Certification (Security+ CE or equivalent) required.
  • Secret Clearance!
Pay Transparency Statement:AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement:EEO Race/Sex/Disability Status/Veteran Status
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