Patient Service Representative bei Virginia Oral & Facial Surgery - Monument

Practice: Virginia Oral & Facial Surgery - Monument

The Patient Service Representative (PSR) answers all incoming calls from patients and makes appointments for the appropriate doctor and office.  Works closely with each office and doctor to make sure the appointment schedule is full and the conversion rate of phone calls is met.

Essential Duties and Responsibilities:

• Supports the philosophy, goals, and objectives of the Practice.
• Supports, and performs according to, approved policies and procedures.
• Considers patient rights in performance of job duties and responsibilities.
• Contributes to the quality management process.
• Communicates effectively with patients, doctors, and co-workers.
• Interactions are respectful and courteous.
• Objectively evaluates suggestions and processes to identify opportunities to improve performance and quality of care or seeks further guidance.
• Communicates effectively and professionally using a translator when necessary.
• Communicates effectively to promote effective patient flow and avid scheduling conflicts.
• Be motivated by Customer Success.
• Manager and update patient data base.
• Make relevant notes from patient interactions.
• Identify any issues that patients might be struggling with.
• Identify emergent patients for scheduling and escalate priority issues.
• Proactive communication with patients and scheduling with the ability to go above and beyond his or her job description.
• Respond to emails, line leads and route calls to appropriate resource
• Provide patient call logs
• Produce Call Reports and follow up on leads

Minimum Qualifications:

• Two (2) years of customer service experience, required.
• Experience with oral surgery or in a medical or dental practice, preferred.
• Knowledge of insurance processes, preferred.
• Ability to multitask.
• Excellent verbal and written communication skills.