Case Financial Processing Supervisor - Division of Child Support bei Lucas County

ESSENTIAL FUNCTIONS

1. Works with Administration to establish unit performance standards, goals, and objectives.
2. Assigns work and monitors for timely and accurate completion. 
3. Works to ensure by means of internal reviews that work standards are being met.
4. Strives to continuously improve the overall unit’s effectiveness and efficiency by managing daily unit operations/workflow.
5. Interviews and recommends prospective employees to management.
6. Updates manual as needed.
7. Conducts regularly scheduled unit meetings for the purpose of, but not limited to, collecting input from staff, providing the timely flow of accurate and reliable information within the unit, and ensuring process improvements and changes are implemented.
8. Serves as a resource to organizations, courts, and other Agency personnel on matters pertaining to Case Financial Processing.
9. Provides court testimony as required. 
10. Keeps track and monitors employee productivity and attendance to evaluate overall unit and staff performance.
11. Maintains a good working relationship with staff and responds to grievances.
12. Responds to participant complaints regarding concerns/issues.
13. Complies with good management techniques and provides strong leadership for the unit.
14. Compiles and prepares statistical/quality assurance reports as requested.
15. Interacts with other Agency units to coordinate workflow and inform the Agency of problems, status, and other relevant information concerning this unit and how it relates to the Agency.
16. Stays current with Ohio Child Support changes, pending legislation, Federal/State law changes, policy updates, etc., that impact assigned areas, and formulates procedures to comply and advise administration accordingly.
17. Works with Case Services Program Administrator/Manager in establishing/promoting a culture that fosters commitment to the Agency mission.
18. Demonstrates leadership behavior consistent with the mission and core values of the Agency.
19. Represents the Agency on community program related committees as needed.
20. Participates in workshops, conferences, or training sessions, as requested.
21. Maintains working knowledge of agency policies, manual regulations, and community resources.
22. Complies with the Collective Bargaining Agreement and all other relevant work rules, standards, and the rules of the Lucas County Board of Commissioners. 
23. Attends and participates in all mandatory meetings, training sessions, or classes.
24. Responsible for training and orientation of new staff and as needed.
25. Performs other related duties as assigned. 
26. This list of essential functions is not intended to be exclusive, or exhaustive, but merely representative. 

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

1. Agency policies and procedures as they pertain to unit.
2. Government structure and processes (federal and state regulations supporting unit functions).
3. Human services.
4. Workforce planning.
5. Employee training and development.
6. Counseling.
7. Social and/or public assistance services and programs. 
8. English grammar and composition.
9. Research techniques.

Skilled in:

1. Communicating effectively in writing as appropriate for the needs of the audience.
2. Organization.
3. Public speaking. 
4. Research.
5. Operation of routine office equipment (telephone, fax, copier)
6. Operation of computer and related software. 

Ability to:

1. Define problems, collect data, establish facts, and draw valid conclusions.
2. Interview applicants effectively. 
3. Monitor the work of others. 
4. Gather, collate, and classify information about data, people, or things.
5. Establish a working, productive atmosphere as supervisor of a unit.
6. Provide leadership to staff. 
7. Use independent judgment to resolve difficult and complex problems and advise staff accordingly.
8. Handle sensitive issues in a professional manner.
9. Listen for problems or issues and provide responses or explanations. 
10. Maintain accurate records. 
11. Prepare correspondence. 
12. Work on multiple tasks/projects.
13. Treat each participant respectfully and remain neutral, fair, and impartial when dealing with participants. 
14. Work independently and collectively to complete tasks and know when to seek guidance from manager. 
15. Demonstrate accuracy, attention to detail, and effectiveness in completion of their work.
16. Complete work in an accurate, timely, neat, and well-organized manner.
17. Embrace change in a positive manner. 
18. Respond positively to new information and accept change while maintaining or improving efficiency. 

• Knowledge of Agency functions, responsibilities, and duties is preferred.
• Bachelor’s degree (Business Administration, Finance, Public Administration preferred) from an accredited college or university, plus, a minimum of three (3) years of leadership experience, plus, five (5) years of Child Support or other human services agency experience 
• Or 8 or more years agency experience, plus a minimum of 3 years of leadership experience may be considered in lieu of a degree.

Thank you for considering employment with Lucas County.  Our culture is rooted in principles of making an impact through service, collaborating with others, feeling valued, and being challenged.  We foster a diversified and inclusive workforce, embracing shared values and a common mission.  We are looking for talented people to join our community.