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Universal Teller bei Mechanics Cooperative Bank

Mechanics Cooperative Bank · Taunton, Vereinigte Staaten Von Amerika · Onsite

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Position:         PT Universal Teller (25 hours per week)

Locations:      Taunton & Westport, MA 
Status:            Part Time
 

Summary:

Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations, as needed.

Key Duties & Responsibilities:

  • Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
  • Greet customers and establish a quality service environment by maintaining a friendly and courteous environment. 
  • Refer large withdrawals and account closures to supervisory staff for retention efforts.
  • Process all teller transactions accurately and efficiently.
  • Required to participate in and support the branch’s growth, by developing and deepening customer relationships.
  • Take ownership and address customer’s concern for resolution and escalate to a supervisor when needed.
  • Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
  • Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
  • Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
  • May be required to assist other branch locations as needed.
  • Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
  • Must wear a name tag which displays first and last name.
  • Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
  • Perform additional duties as required.

 

Knowledge, Skills & Abilities:

  • Thorough knowledge of teller operations.
  • Cash counting abilities.
  • Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners.
  • Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
  • Strong Compliance and Federal Regulation knowledge.
  • Good problem-solving and decision-making abilities.
  • Knowledge of basic computer functions and strong math skills.
  • Good oral and written communication skills.
  • Ability to cultivate a strong working environment by embracing team empowerment. 
  • Must be able to lift twenty pounds.
  • Retail/sales experience or equivalent work experience preferred.

 

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