Universal Teller bei Mechanics Cooperative Bank
Mechanics Cooperative Bank · Taunton, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Taunton
Locations: Taunton & Westport, MA
Status: Part Time
Summary:
Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations, as needed.
Key Duties & Responsibilities:
- Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
- Greet customers and establish a quality service environment by maintaining a friendly and courteous environment.
- Refer large withdrawals and account closures to supervisory staff for retention efforts.
- Process all teller transactions accurately and efficiently.
- Required to participate in and support the branch’s growth, by developing and deepening customer relationships.
- Take ownership and address customer’s concern for resolution and escalate to a supervisor when needed.
- Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
- Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
- Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
- May be required to assist other branch locations as needed.
- Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
- Must wear a name tag which displays first and last name.
- Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
- Perform additional duties as required.
Knowledge, Skills & Abilities:
- Thorough knowledge of teller operations.
- Cash counting abilities.
- Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners.
- Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
- Strong Compliance and Federal Regulation knowledge.
- Good problem-solving and decision-making abilities.
- Knowledge of basic computer functions and strong math skills.
- Good oral and written communication skills.
- Ability to cultivate a strong working environment by embracing team empowerment.
- Must be able to lift twenty pounds.
- Retail/sales experience or equivalent work experience preferred.