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Front Office Coordinator bei Piedmont HealthCare PA

Piedmont HealthCare PA · Statesville, Vereinigte Staaten Von Amerika · Onsite

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Description

GENERAL SUMMARY OF DUTIES:


Coordinates operations and activities of the office as assigned.


ESSENTIAL FUNCTIONS:

  • Oversees daily office operations and delegates to staff based on business needs.
  • Developing guidelines for work prioritization including but not limited to:
  1. Appointment Scheduling
  2. Patient Flow
  3. Charge Entry
  4. Cash Control
  5. Reconciliation
  6. Staffing/Staff management
  • Ensures positive customer service atmosphere.
  • Investigates and communicates patient complaints to Office Manager and/or Physician.
  • Read and become familiar with all PHC policies and procedures to include the Operations manual, Compliance manual.
  • Know the location of the OSHA Policy and Procedure Manual, Employee Manual, Operations Manual and Managed Care Manual; Offer recommendations on updating and adding new policies and procedures.
  • Maintains knowledge of action to take regarding employee exposures/incidents.
  • Facilitates communications between the office manager and/or other offices.
  • Coordinates communication with Business Services.
  • Communicates to staff and patients about operational procedures to include appointments.
  • Performs reception or other duties as necessary.
  • Maintains strictest confidentiality.
  • Performs such other work-related work as assigned.

Requirements

EDUCATION: 

High school diploma or GED, Associates Degree preferred 



EXPERIENCE: 

1-2 years experience in a supervisory role preferably in a healthcare setting. Proficiency with PHC systems and workflows strongly preferred.



KNOWLEDGE AND SKILL REQUIREMENTS:

  • Proficiency with PHC Systems and workflows strongly preferred.
  • Knowledge of organization policies, procedures.
  • Knowledge of computer system and applications.
  • Skill in gathering, analyzing and interpreting information.
  • Skill in written and verbal communications.
  • Ability to exercise initiative, problem solving and decision-making.
  • Ability to apply policies and principles to solve every day problems and deal with a variety of situations.
  • Ability to work effectively with patients, staff, co-workers and the public.
  • Ability to identify problems and recommend solutions.
  • Ability to establish priorities and coordinate work activities
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