Affordable Housing Aftercare Manager bei LegalAndGeneral

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

As part of the wider L&G Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.

Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.

We’re recruiting for a Affordable Housing Aftercare Manager ​​​​​​ to join us. We’re offering a competitive base salary and good benefits package.

What you'll be doing:

• Collaborating with the delivery team, Employers Agents, Defects Suppliers, and colleagues to ensure timely rectification of defects and smooth transition of new homes to customers
• Proactively responding to aftercare queries and updating systems to ensure issues are correctly recorded and managed
• Overseeing the activities of relevant Defect Suppliers and contractors to ensure closure of defects within agreed service level agreements
• Supporting the Head of Aftercare in managing and reviewing agreed KPIs, tracking actions to ensure closure
• Raising purchase orders for verified deployment of external contractors and recording associated costs
• Leading on authorisation of works and the invoicing process, including re-charge/retention, and managing expenditure and budgets
• Attending End of Defect or Post Practical Completion inspections and building relationships with developers’ aftercare teams

Who we're looking for:

• Strong academic background with a construction/maintenance qualification
• Part or full CIH professional qualification or equivalent is desirable
• Valid driver’s license
• Experience in a similar repairs/maintenance or customer-facing role within the housing/construction industry
• Good technical knowledge of construction, maintenance, and repair of houses and apartments
• Excellent written and verbal communication skills
• Strong problem-solving abilities and resilience in handling challenging situations

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.