COUNTER SALES bei THOS SOMERVILLE CO
THOS SOMERVILLE CO · Lancaster, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Lancaster
Description
Job Duties and Responsibilities
- Wait on and service counter customers in a polite and courteous manner.
- Ask for counter assistance when two or more customers are at the counter
- Answer counter phone calls, respond to email and text messages using company platforms
- Take all assigned Somer School and vendor courses/classes
- Keep counter and self-service areas replenished.
- Keep the counter/work area neat, clean, and well organized.
- Maintain products and signage at counter to assist customers in locating products
- Promote and sell appropriate add on, company selected specials and focus products
- Promote TSCOnline, Trackstar, Textstar and Conexium to all customers
- Input orders including: counter orders, shipping orders, and will calls
- Maintain will call file.
- Input customer product returns and credits conforming to the branch/company policies. When receiving returns, inspect, and place in the branch-designated area. (Label if required)
- Source material from other branches when appropriate (follow ARP procedure)
- Utilize sales tools such as Somer School & Sales Made Simple to enhance your learning and increase sales
- Assist customers in loading material
- Assist the warehouse personnel whenever possible.
- Have an understanding and follow all company policies and procedures
- Communicate all low quantities and shortages to Inventory Control.
- Notify your supervisor of any broken or damaged material
- Attain certification on all Power Industrial Equipment
- Wear Personal Protective Equipment when required
- Always handle TSCO material in a safe/careful manner
- Attend all required branch and company meetings
- Work assigned Saturdays based on branch schedule
- Work extra hours as needed with supervisor's approval
- Participate in the preparation and working of physical inventories.
- Follow dress code for branch personnel and maintain a professional appearance
- Promote and display teamwork
Requirements
Skills Required
- Selling
- Customer focus
- Excellent written and
- Verbal communication
- Listening
- Teamwork
- Basic math
- Prioritizing and organizing (time management)
- Multitasking
- Problem solving
Knowledge Required
- Computer and systems literate
- Plumbing knowledge or experience required
- Product knowledge and product application
- Operation of material handling equipment
- Operation of basic office equipment
- Proper phone and business etiquette
- Company policies and procedures
- Awareness of company resources to assist customers
