PT Agency Experience Manager bei Brownstein Group Inc

Description

Who is Brownstein Group?

Recognized by Ad Age as a ‘Small Agency of the Year,’ Brownstein Group is the longest-running independent advertising and public relations agency based in Philadelphia.

What we do…

Founded at the height of the Creative Revolution in 1964, Brownstein Group is a full-service agency with expertise across all disciplines, including: brand strategy, advertising, public relations, social media, and digital services. Brownstein Group specializes in crafting memorable campaigns that generate positive brand awareness, increased sales/leads, and measurable impact for clients. We build unstoppable brands by helping clients navigate the changing tides of culture and business with a focus on brand longevity, and have worked with a range of companies including Humana, NJM Insurance, TruGreen, Inspira Healthcare, Giant Food Stores, ACI Worldwide, IKEA USA, Comcast Xfinity, DuPont™ Sorona®, and Saint-Gobain North America.

What we’re known for…

Brownstein is an Ad Age Small Agency of the Year, a PRNEWS Small Public Relations Firm of the Year finalist, and an inductee at Advertising Week’s Madison Avenue Walk of Fame. Ranked as an O’Dwyer’s Top 100 National PR Agency and one of Fortune Magazine’s Top 100 Best Places to Work for Women, Brownstein Group is relentless in the pursuit of breakthrough ideas, and dedicated to its clients and people.

Job Description

Brownstein is looking for a Part-Time Agency Experience Manager to join our team and help us achieve our agency goal of creating Unstoppable Brands and delighting our staff as well as our clients. In this position, you will manage the in-person experience of the Brownstein Group team by ensuring our associates, as well as the external audiences who engage with the agency at our headquarters are delivered an elevated experience that aligns with our brand promise. This role is responsible for mapping the Brownstein Group audience journey and ensuring that we achieve on the expectations of a warm, inviting and thoughtful experience at all touch points along this path. 

Responsibilities:

• Crafting an “Agency Experience Playbook” that outlines the audience journey and provides recommendations on how to improve and institutionalize an experience that is at the same time surprising yet expected for an agency that aims to provide a “Four Seasons-level” brand experience. 
• Ensuring supplies are on hand and office location is set up when associates are on site at our Philadelphia location
• Being on site to greet our associates and outside clients and vendors
• Work with CFO for property management needs as well as maintenance of office equipment, etc.
• Plans and facilitates business travel for associates
• Responsible for greeting/waiting room approach; dining and food/beverage; amenities; public spaces; ambient sound, olfactory, tactile and visual elements.
• Creation and management of a client profile system (ie. food allergies/preferences, birthday, BG client anniversary)
• Logistics management for on-site events, including client meetings, pitches and other gatherings
• Supply ordering

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.*

Requirements

Qualifications:

• Client relationship experience 
• Ability to prioritize competing tasks 
• Excellent organization skills and attention to detail
• Must be on-site 3 days per week at 215 S. Broad Street

Physical Requirements & Working Conditions:

• Ability to sit or stand for prolonged periods of time
• This position requires time in office buildings or outdoors

Perks for your well being: 

Brownstein offers the following benefits so you remain unstoppable.

• An opportunity to collaborate and create with some of the smartest, coolest, and most interesting people in the industry 
• A competitive salary 
• Health benefits (Full-Time Associates Only)
• Wellness programs
• 401K program (Minimum annual hours must be met for eligibility)
• Remote Working
• Flex Days
• Summer Hours
• Unlimited PTO (Full-Time Associates Only)

*Brownstein Group does not accept unsolicited resumes from staffing vendors including recruiters, staffing firms, etc., and does not pay fees for any unsolicited resumes.*

Brownstein is committed to cultivating a culture of inclusion and authenticity.

The sum of our collective individual life experiences, uniqueness, knowledge, creativity, self-expression, and talent that our employees bring to their work represents not only a major part of our culture, but our work and Brownstein’s success as well.

Brownstein is an equal opportunity employer. When bringing people into our team, we welcome the unique perspectives they bring related to their experience, culture, education, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, ableness, sexual orientation, and beliefs. We believe in the strength of our people and the power in diversity. 

We’re always working on being more inclusive and there will always be more work to do, so please come and join us.