Warehouse Lead bei Talbert Building Supply, Inc

Description

REPORTS TO: Operations Manager

The Warehouse Lead works to facilitate and assist all operations pertaining to Building Materials, including general customer service, order fulfillment, inventory control, loading and unloading customers in a professional and efficient manner, primarily in relation to the material stored and shipped out of our warehouse

Requirements

The following are the essential duties and responsibilities of the Job:

• Enhance Talbert Customer Service personally and through subordinates to contractors and professional builders and individuals by emphasizing TBS Core Values and its application for Customer service on materials picked up, delivered, or returned. Assist to resolve Customer complaints when needed. [TALBERT Core Values: Teamwork, Accountability, Learning, Balance, Empowerment, Respect and Trust]
• Coordinate daily staff duties for stocking, cleaning and organizing the warehouse inventory. Goal is to achieve highest OTIF (On time in full) rate for customers while providing a clean and safe operating environment.
• Ensure proper loading of merchandise on customer vehicles. This includes training new employees to meet customer needs and enhance overall customer service at TBS. Implement and improve processes to check material loaded on trucks to ensure accuracy and 100% fill rate whenever possible. 
• Process material pickups (from shipping dept.) & returns and credits from customers in a timely manner.  
• Ensure related paperwork is properly documented, and processed, with credits being issued to the customer for material returned in a resaleable condition.  
• Document and control damaged product; ensure proper processing to TBS auction inventory. 
• Resolve customer service issues in a timely manner through timely interaction with sales teams and general management. 
• Ensure that required inspections and forms are completed to comply with OSHA regulations & compliance.
• Help to ensure proper inventory stocking & rotation, effective warehouse maintenance and help maintain a clean and organized warehouse. 
• Adhere to company safety and security programs in conjunction with the General Manager and Operations Manager. Follow company safety standards in areas such as PPE use, and safe work practices.  
• Communicate via phone and radio with management, sales staff, yard staff, drivers, and customers as required to ensure accurate and timely processing all of operations. This person will also notify all appropriate team members when back orders, delays, damaged products, shipping errors or picking errors occur to ensure the appropriate reorders and handling take place to maintain customer satisfaction.
• Maintain a positive relationship with all employees, customers, vendors, and delivery personnel.
• Complete special projects at the direction of the Operations Manager and all other duties as otherwise assigned. 
• Ensure forklifts are inspected daily w/ proper documentation.
• Perform any other duties, responsibilities or tasks as assigned.

ESSENTIAL CAPABILITIES:

• Personify the TALBERT Core Values of Teamwork, Accountability, Learning, Balance, Empowerment, Respect, and Trust
• MUST BE ORGANIZED and detail oriented with a strong will to meet deadlines and project goals.
• Possess great interpersonal skills to work with team members and yet be able to work independently.
• Ability and desire to learn internal company systems, software, and product knowledge (Both Stock & Special Order).
• Adhere to all company policies and procedures (Be able to take instruction and correction in a positive manner).
• Demonstrates a strong product knowledge of materials in the building supply industry. 
• Must have a valid Driver’s License issued by the state of residence.
• Must be certified to drive a forklift. 
• Must be able to lift up to 80 pounds on a regular basis and work in all types of weather conditions.