Patient Care Technician - Frankenmuth Office bei MyMichigan Health

Summary:

The patient care technician is responsible for a wide variety oftechnical and clerical procedures. This position works under thedirection and supervision of a Registered Nurse or practice leadership. The Patient Care Technician (PCT) has frequent directpatient contact when performing phlebotomy, specimen collection andspecimen transport. The PCT performs and assists with certain patient rooming activities and for patients according toestablished policies, procedures and guidelines. PCT will be conducting other non-patient care clinic tasks as assigned by the practice.

Responsibilities:

(50%)*Under direction of supervision prioritizes and organizes care ofassigned patients, performing basic patient care tech/phlebotomistskills as outlined in orientation, competencies, policy and procedures. Completes all required documentation in a timelymanner.

 

(25%)*Assists with completing non-clinical tasks as assigned by thepractice (scanning, faxing, pulling practice reports, conductingpatient outreach appointment reminders, scheduling patient appointments, Epic Workque follow up)

 

 

(15%)*Documents on patient’s chart, any testing, treatments and pertinentobservations. Provides report to team on tasks completed.

 

 

(10%)*Provides for the age specific needs of the population servedaccording to department standards and policies/procedures.

 

 

OTHER DUTIES AND RESPONSIBILITIES: ·Performs miscellaneous duties as assigned.Uses effective customer service/interpersonal skills at all times. Demonstrates adherenceto all policies and procedure. ·Maintains a professional working relationship with staff members, ancillary services and medical staff. ·Provides personalized care for patients while assuring a timely patient flow through the office. ·Act as an advocate for the patient in his/her interactions withhealth care services. ·Assists with day-to-day operations as required for optimal patientcare. ·Completes patient vitals ·Documents care given and patient response in patient recordincludingl ab data entry.Demonstrates knowledge and use of appropriate equipment andsupplies to provide quality patient care. ·Communicates significant information regarding patient point ofcare results or vitals to the provider ·Actively participates as a team member. Constructively addressespatient and team issues to ensure quality patient care and acollaborative work environment. ·Provides patient care chaperone support. ·As assigned, assists with ensuring patient care supplies arestocked and stored in compliance with regulatory requirements. ·Demonstrate and adhere to the standards of infection prevention ·Maintains a clean, safe and orderly workspace. ·Performs according to procedure for all medical emergencies. ·Provides and ensures safe and secure patient environment. ·Provides excellent customer service. ·Demonstrates professionalism and courtesy at all times. ·MyMichigan Health is a technology driven organization and employeesneed to demonstrate competency in Microsoft Windows. An employeemay be required to participate in further learning opportunities offered 

Certifications and Licensures:

BLS - Basic Life Support Required Equivalent Experience - Basic life support is required at time of hire or will be completed at orientation.

 

PCT - MMH PCT/CNA/EMT/LPN - Certification Required Equivalent Experience - Must hold an internal MyMichigan Health Patient Care Technician certification or a current State of Michigan registry document as a Certified Nursing Assistant (CNA) or completion of Emergency Medical Technician (EMT) certification culminating in licensure in the state of Michigan or completion of an accredited Licensed Practical Nurse program culminating in licensure in the State of Michigan or successful completion of one semester of nursing clinical education by an Accredited Registered Nurse Program. *For current PCT’s with an expired CNA certification, EMT certification, or a lapsed LPN license, an opportunity to achieve an internal MyMichigan Health Patient Care Technician certification will be offered.

Required Education:

Education: High School Diploma or GED

Other Information:

EXPERIENCE, TRAINING AND SKILLS: Knowledge of medical terminology. Interpersonal skills needed tocommunicate successfully with individuals and groups and interactwith people at all levels to communicate ideas and concepts in a clear and understandable manner. Mandatory tuberculosis (TB) testing must be done according toMyMichigan Health policy. Mandatory Occupational Safety and HealthAdministration (OHSA) training must be completed annually according to the Exposure Control Plan. Ability to fully concentrate on task at hand for extended periodsof time. Ability to perform under stress when confronted with emergency orcritical situations. Ability to clearly communicate, present ideas, facts, and clinicalinformation. Ability to maintain interpersonal relationships, facilitating taskaccomplishments, cooperating, and resolving conflicts, recognizingneeds and being sensitive to others. Must be proficient in reading, writing, and speaking English. Must handle multiple tasks, get along with others, workindependently, regular and predictable attendance and ability tostay awake.

 

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving publiccontact, as well as, trauma, grief and death.Able to wear personal protective equipment that includes latexmaterials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisteddevice and must be able to perform the functions of the job asoutlined in the job description. Overall vision and hearing is necessary with or without assisteddevice(s). Frequently required to sit/stand/walk for long periods of time. Mayrequire frequent postural changes such as stooping, kneeling orcrouching. Some exposure to blood borne pathogens and other potentiallyinfectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, workindependently, regular and predictable attendance and ability tostay awake. Overall dexterity is required including handling, reaching,grasping, fingering and feeling. May require repetition of thesemovements on a regular to frequent basis. Physical Demand Level:Light.Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.  

Other Comments:

At MyMichigan Health, we hold these values to be fundamental: Values: Excellence - We offer nothing less than the best. We adhere to the highest standards possible in clinical care and customer service. We continuously measure ourselves and constantly strive to improve.

 

 

Integrity - We do the right thing, each time, every time. We treat each individual with compassion and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify the highest ethical standards.

 

 

Teamwork - We provide individual commitment to a group effort. Collaboration benefits everyone - most importantly, our patients. It promotes efficiency, fosters professional and organizational growth, encourages learning, and stimulates innovation.

 

 

Accountability - We accept responsibility for all we do. We are accountable for the outcomes of our efforts. We are responsible to the communities we serve, to our patients, and to one another. We recognize that as health care providers we occupy a position of trust.

 

 

Behavior Standards: We use the following behaviors to support our values and provide a clear and simple description of exactly what is expected of every employee: Attitude is Everything, Reward and Recognition, Thoughtful Communication, Teamwork, Service Recovery, Patient Safety, Appearance Matters, Service Excellence, Privacy and Confidentiality, and Electronic Communication Manners.

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