Plumbing Dispatcher bei Willard Heating and Cooling

Willard is looking for a reliable and detail-oriented Plumbing Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you!

Why Join Our Team?

• Competitive pay with room to grow

• Medical, Dental, and Vision Insurance

• 401(k) with company match

• Life and Disability Insurance

• Paid Time Off (PTO) & Paid Holidays

• Ongoing training and career development

• A supportive, team-oriented company culture

What You'll Do:

• Answer and prioritize emergency and non-emergency service calls

• Schedule and dispatch service technicians for installations and repairs

• Maintain accurate customer records in our database

• Coordinate with field teams to troubleshoot service issues

• Ensure clear and timely communication between customers and technicians

• Play a critical role in keeping operations running smoothly and efficiently

What We’re Looking For:

• 2 years of experience in a call center, dispatch, or customer support role (required)

• Service Titan experience (required)
• Experience in plumbing dispatch preferred

• Strong communication and problem-solving skills

• Ability to multitask and thrive in a fast-paced environment

• Team player with a customer-first attitude

• Familiarity with dispatching or scheduling software is a plus

Location: Forney, TX (in office)

Pay: $15.00 – $22.00 per hour

Job Type: Full-Time

Willard is an Equal Employment Opportunity Employer.