- Professional
- Optionales Büro in Norcross
Credigy is a global specialty finance company headquartered in Atlanta, GA. As a wholly-owned subsidiary of National Bank of Canada (TSX: NA), we invest across asset classes and geographies to deliver attractive risk-adjusted returns and sustainable growth. Since 2001 we have closed 350 + transactions totaling $23 B+ in investments and currently manage $7 B+ in assets under management. Our disciplined, model-driven approach and flexible mandate allow us to act quickly and opportunistically in evolving market conditions.
Credigy is seeking a Production Support Analyst to join our Application Development team in Atlanta, GA. This team is responsible for developing new internal applications in close partnership with the Product Strategy team. Together, both teams ensure the full lifecycle of new products and product changes. In this role, you will be closely involved in all changes and new product launches to ensure alignment with business requirements. You will also safeguard Credigy’s production data environment, optimize ticket workflows, and partner with business stakeholders to keep our systems running smoothly. Drawing on strong SQL skills, Jira Service Management (JSM) expertise, and a curiosity for end-to-end process flows, you will own mission-critical production updates and drive continuous improvement across our platforms.
Key responsibilities
Area | What you’ll do |
SQL & data integrity | Execute and audit production SQL updates; maintain and troubleshoot complex stored procedures to ensure data accuracy and compliance. |
Service management | Triage, route, and monitor tickets in Jira Service Management; refine automation rules as necessary. |
Business partnership | Collaborate closely with business users, translating their needs into technical tasks and closing the feedback loop quickly. |
Quality assurance | Perform functional QA testing, document results, and learn new systems as you go to uphold release quality. |
Process & code research | Trace processes from where they start through downstream systems; read application code and SQL stored procedures to understand system behavior and recommend improvements. |
Qualifications
- 3 + years in production support, business/operations systems, or similar role within financial services or fintech preferred.
- Advanced SQL proficiency (writing queries, providing recommendations on updates to production data, optimizing stored procedures).
- Hands-on experience configuring workflows in Jira Service Management (or comparable ITSM platform).
- Ability to read and follow application code (e.g., Python, C#, Java) well enough to debug logic and data flow.
- Strong analytical, problem-solving, and written/verbal communication skills; comfortable interfacing with non-technical stakeholders.
- Familiarity with QA methodologies and test-case design.
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; ITIL/Agile or comparable certifications a plus.
- In-office presence at our Atlanta headquarters one day per week.
Founded in 2001, Credigy is a global specialty finance company with flexibility across the capital structure to acquire or finance a broad range of consumer assets. We are a wholly-owned subsidiary of National Bank of Canada (NBC) and our $6B+ portfolio represents 335+ deals and $20B+ in total investments life-to-date. We are the partner of choice when financial institutions face complex challenges and strategic changes. If you haven’t heard of us yet, we’re okay with that — we focus on serving our business partners, not making a name for ourselves.
We are proud of our people-first company culture that has been recognized year-over-year as a Top Workplace both in Atlanta and nationally. What matters to you, matters to us so we go beyond the usual benefits to offer meaningful perks that support professional growth, personal connection, and a life outside the office. Early in the hiring process, we partner with you on our innovative, personalized flexible work program to maximize compatibility between your needs and the business from day one. Our priority is hiring top talent and helping you create a career you love.
Credigy is a workplace that is free of discrimination and full of opportunity. We prioritize diversity, inclusion, and belonging, and we are dedicated to unbiased recruiting, hiring, and employment practices. Authenticity goes a long way at Credigy, and we get excited about the privilege of hiring people from diverse backgrounds. We are proud to be an Equal Opportunity Employer and commit to ensuring all applicants and employees are considered based on their qualifications and merit, without regard to race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, citizenship, disability, pregnancy, or any other status protected by law. We expect each employee to support this policy in our daily operations and we do not tolerate discriminatory practices or harassment in any form. No matter how you identify, or what background or industry you come from, we welcome you and feel honored you are considering opportunities at Credigy.
