Student Success Software Administrator bei Columbia Basin College

About the Department

Join the CBC team and help us transform students’ lives!
 
CBC is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.
 
CBC places a high value on the ability to communicate effectively across cultures, to implement culturally responsive teaching strategies, and model intercultural empathy. Experience in serving Hispanic students is not merely a preference — it is valued at Columbia Basin College. Advanced intercultural knowledge and skills among our faculty is essential to the success of our students and our institution as a whole.
 
El CBC está comprometido con nuestra visión de ser el hogar educativo que transforma las vidas de los estudiantes a través de la movilización económica y social. Somos una de ocho Instituciones al Servicio de los hispanos en el estado de Washington y los estudiantes hispanos representan un poco menos de la mitad de nuestra población estudiantil. Como tal, CBC se compromete a descubrir y crear formas innovadoras para servir intencionalmente a los estudiantes hispanos, mientras que al mismo tiempo sirve a todos los demás. Nos enfocamos en la equidad en todo lo que hacemos y buscamos atraer y retener individuos que se comprometan en ayudar a todos los estudiantes a tener éxito en el logro de sus metas.  
 
El CBC le da un enorme valor a la habilidad de comunicarse efectivamente a través de culturas, para implementar estrategias de enseñanza culturalmente responsivas, y modelar empatía intercultural. La experiencia en servir a los estudiantes hispanos no es simplemente una preferencia, sino que es algo que se valora en el Columbia Basin College. El conocimiento y las aptitudes interculturales avanzadas entre nuestros profesores son esenciales para el éxito de nuestros estudiantes y de nuestra institución en su totalidad.
  
Find out more about our diverse and vibrant community!
 Visit Tri-Cities
 Tri-Cities Chamber of Commerce
 Hispanic Chamber of Commerce
 Benton-Franklin Trends
 
Here’s how you will support our mission
CBC seeks a Student Success Software Administrator to support the success of our student success platform, coordinating campus wide use while regularly communicating its impact on student success and retention with college faculty, staff, and administration. The Student Success Software Administrator is responsible for training these constituencies in the use of EAB Navigate360 and other student success software platforms and serves as a liaison with numerous institutional offices, including the Instruction, Student Services, Institutional Research, and Technology Services.

This position reports to the Director for Advising, Retention & Completion.

The salary range for this position is $63,146-$69,801

This position is receiving applications until September 21, 2025 at 11:59 PM PST. The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists.

Position Duties

• Act as the Subject Matter Expert (SME) for EAB Navigate360 by implementing, developing, managing, administering and supporting the use of the Navigate360 system across campus;
• Identify new tools and opportunities to improve processes related to utilizing student success platforms and data-driven student recruitment and retention;
• Collaborate with Institutional Research to provide reports on developments related to student success, retention, completion, and similar metrics to appropriate faculty, staff, and administration;
• Develop relationships and work collaboratively with the CBC campus community to facilitate and support strong utilization of EAB Navigate360. Work with constituents who are not utilizing EAB Navigate360 to gain their adoption;
• Identify, create and deliver EAB Navigate360 training opportunities for students, faculty and staff;
• Work closely with the Director for Advising, Retention & Completion to support advising efforts and improve student retention and completion rates; identify opportunities for improving institutional initiatives with regard to student success with a focus on underrepresented students;
• Collaborate with campus stakeholders to develop and utilize academic planning within Navigate360;
• Collaborate with Enrollment Services and Recruitment & Outreach to support recruiting and onboarding initiatives as appropriate;
• Coordinate with Technology Services to troubleshoot all technical issues for students, faculty, and staff related to EAB Navigate360;
• Develop strategies to improve effective data collection and reporting of student progress via EAB Navigate360;
• Manage communications related to EAB Navigate360 for the campus community; independently determine need, appropriate audience, and timing of communications; and
• Other duties as assigned.
  

Minimum Qualifications

• Bachelor’s degree from an institutionally accredited college or university;
• Two (2) years of professional experience in student success or a related area;
• Knowledge in best practices for assessing, planning and managing projects;
• Knowledge of and skill using data analytical tools to track progress;
• Experience managing confidential information; and
• Experience developing and delivering training.

Preferred Qualifications

• Master’s degree from an institutionally accredited college or
  university;
• Experience in a higher education setting;
• Professional experience with any/all of the following: EAB Navigate360 or other retention
  software, Tableau, Access, PeopleSoft, SQL, etc.; and
• Experience working with underrepresented students.

Competencies

Accuracy: Monitor accuracy of own work; recognize and corrects errors; maintain accurate records; accomplish tasks thoroughly through concern for all the areas involved, no matter how small;
Analytical Skills: Synthesize complex or diverse information; collect and research data; identify data relationships and dependencies; design workflows and procedures;
Attitude Toward Progress and Change: Cooperate and support change and new processes; acceptance and quality performance throughout change;
Willingness to Learn: Open to learning new methods, obtaining certifications, attending training; participate in cross-training opportunities when assigned; suggest and/or researches new methods; proactively look for training opportunities that would better the position and/or department;
Oral & Written Communication: Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;
Student Centered: Attention, interest, activities and efforts are centered upon the best interest of students; create and support
an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;
Support for Diversity, Equity and Inclusion: Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;
Accountability: Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and
Teamwork: Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the "Yes And" culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).

Other Qualifications

This is a full-time, overtime eligible, administrative staff position. The typical work hours are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required.

CBC offers excellent medical/dental insurance, life insurance, long-term disability, paid leave, retirement plans, and a variety of benefit options. Please view the “Benefits” tab for comprehensive benefits information.

Successful candidates must meet the following requirements:

• Provide proof of lawful permanent residency or other appropriate work authorization as required by the Immigration Reform Control Act of 1986.
• Disclose any substantiated findings or any ongoing investigations related to sexual misconduct as required by RCW28B.112.080.
• Pass a criminal background check. Note: information learned during the criminal background check will not necessarily preclude employment but may be a factor in eligibility for the position.
• Verify education at the time of hire. 
• Maintain an alcohol-free and drug-free workplace during employment.

Other Job Elements
The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Working Conditions
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. It is a fast paced and sometimes stressful services environment. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Cris Salazar Headley, at [email protected] or (509) 542-4833.

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