Quality Assurance Manager bei WestPoint Home

About us: WestPoint Home is a leader in Hospitality textiles that brings comfort and style to life with distinctive products, superb craftsmanship, and exceptional quality and service.

Building on 200+ years of innovation, WestPoint Home designs, manufactures, and delivers products fashioned specifically for exceptional comfort and quality, using the finest materials and producing them with skill and passion, delivering incomparable service and quality for life.

Our global team of experts located in New York, South Carolina, Florida, Bahrain, the United Kingdom, China, India, and Pakistan apply their diverse experience to our strong heritage brands which include Vellux® and Martex® in addition to our customer branded partnerships.  

Learn more at  www.westpointhospitality.com | visionlinens.com

Role summary/ purpose:

Hands-on, process and solution focused, experienced textile Quality Assurance Manager with responsibility for investigating customer inquiries and concerns, conducting root cause analysis, and developing solutions to satisfy customers in the hospitality sector. Interfaces directly with customers and factories including 10% to 20% travel.

Essential Responsibilities:

• Review, inspect, and test customer quality complaints; define, analyze, and identify root cause analysis; respond to customer inquiries and product issues with fact-based solutions
• Partner/collaborate with internal team members in Merchandising, Product Development, Sales, Customer Service, and Operations, to create a customer experience that fulfills the customer’s expectations and reinforces our brand identity
• Track quality trends by supplier, identify trends, and share with relevant parties across the business
• Maintain, update, and manage product testing protocols, laundry guides, and care instructions
• Participate in sourcing team and/or supplier quality, time and action and production meetings
• Review, catalog, and test competitive products; work with merchandising on product design

Qualifications/Requirements:

• 5-10 years of experience in textile industry in a quality assurance, merchandising, or operations role 
• University degree in textile chemistry, textile engineering or similar 
• Excellent problem solver who utilizes rigorous logic & methods to solve issues with effective & creative solutions; looks beyond the obvious
• Analytical thinker who makes decisions based upon analysis, fact, experience, and judgment
• Excellent communicator and focused listener who manages conflict and achieves cooperation
• Knowledge of home textile products, constructions, and process chemistry preferred
• Knowledge of industrial laundries a plus

Benefits 

• Hybrid working arrangement
• Start with 26 paid days off - includes 9 company holidays and 17 days you choose
• Company paid life insurance, short-term disability, and employee assistance program
• Choice of vision, dental, medical, pharmacy, optional life, and optional long-term disability plans
• Save for the future with a 401(k) with company match and HSA with company contributions

WestPoint Home is an Equal Opportunity/Affirmative Action employer and does not discriminate against applicants for employment in any manner prohibited by federal, state and local law.

WestPoint Home participates in the E-Verify program. To learn more about E-Verify, please visit www.e-verify.gov/employees/e-verify-overview and view the Right to Work Poster and Notice of E-Verify Participation.