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Infrastructure Operations Engineer bei Eastern Bank Corp

Eastern Bank Corp · Wakefield, Vereinigte Staaten Von Amerika · Hybrid

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PURPOSE/OBJECTIVE

We are seeking a technically skilled and proactive Infrastructure Operations Engineer to support and enhance our data, telecom, office, and voice infrastructure. This role is essential to ensuring reliable service delivery, supporting key technical projects, and maintaining high standards in vendor and system management. This role requires a strong technical background, exceptional leadership abilities, a proven track record of managing complex projects from inception to completion.   

MAJOR RESPONSIBILITIES

Data and Telecom Services Support

  • Manage vendors and infrastructure expense management for all corporate cost centers
  • Ensure compliance with IT controls
  • Coordinate issue resolution and risk management

Office and Branch Technology Services

  • Leading change and project management for SNOW move, adds and change service requests, facilitate 3rd party and/or Network Engineering response to incidents, coordinate new infrastructure implementation and delivery of WAN, Meraki, Cisco equipment working with Network and other Engineers within the Voice and Data Infrastructure team. 
  • Support Network Access Protection (NAP), Meraki and other compliance policies related to physical infrastructure.

Mobile and UCaaS Voice Services

  • Support users of Documo/mFax, RingCentral, Five9, Microsoft Teams, Zoom
  • Administer RingCentral for 2000+ users (Licenses, upgrades, alerts, incidents)
  • Enforce the Corporate mobile device policy and supporting end users

Key Project Planning & Support: 

  • Contribute to key technical projects
  • Managing on-site network inventory and coordinating logistical moves to guide physical logistics from conception to completion.
  •  Ensure any internal or vendor resources are available, tracked, and transported efficiently to support various network and technology  project timeline and goals
  • Develop plans to meet departmental goals

PROBLEM SOLVING & DECISION MAKING: 

  • Must be analytical, well-organized, and self-directed. 
  • Makes recommendations to manager on decisions of complex, multifaceted nature. 
  • Independently drives and coordinates solutions to complex matters

REQUIREMENTS: 

  • Bachelor’s degree in a related field
  • 8+ years in technology management, including 5+ years in a leadership or senior technical role
  • Strong technical background with experience in complex project support
  • Excellent communication, organizational, and problem-solving skills
  • Experience in vendor relations and contract management

Education and Experience  

  • Experience in contract management, vendor relations, or related roles.

 

Working Conditions – This hybrid role requires three days on-site at the Wakefield, MA Technology Regional Headquarters and offers two remote workdays per week. A quiet and focused workspace is recommended. Frequent travel to office sites and data centers may be required.

 

 

Company

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer.  All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.
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