Operations Manager bei Kastle Systems

Overview:

 

Position Overview

The Operations Manager will oversee the daily activities and long-term planning of the company’s Burglar Alarm, Video Surveillance, Access Control, and Fire Alarm operations. This role includes managing service, installation, and inspection teams; ensuring compliance with industry standards and local regulations; and driving operational efficiency to support customer satisfaction and business growth. The ideal candidate will have strong leadership skills, technical expertise in fire and security systems, and at least five (5) years of hands-on fire alarm experience covering service, installation, and test & inspect functions

Responsibilities:

Key Responsibilities

• Direct and oversee all aspects of burglar alarm, fire alarm, access control, and video surveillance operations, including service, installation, testing, and inspections.
• Supervise and support field technicians, dispatch, and support staff to ensure timely and professional project delivery.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and ensure compliance with NFPA, UL, NYC, and other applicable codes.
• Manage scheduling and dispatch of resources to meet customer needs and service-level agreements.
• Provide training, coaching, and mentorship for technicians to enhance skills, safety, and performance.
• Manage inventory, tools, fleet, equipment, and vendor relationships to ensure cost-effective deployment of resources.
• Collaborate with sales and project management teams to ensure smooth project handoffs, execution, and closeout.
• Oversee compliance with state and city licensing, permits, certifications, and safety requirements.
• Monitor KPIs, generate reports, and implement improvements to operational processes.
• Handle escalated customer concerns in a professional and timely manner.
• Foster a culture of accountability, teamwork, and continuous improvement.

Qualifications:

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field (preferred).
• Minimum of 5 years’ experience in fire alarm, burglar alarm, or low-voltage systems industry, including direct hands-on fire alarm experience (service, installation, and test & inspect).
• Proven leadership and management experience in operations or field services.
• Strong working knowledge of NFPA codes, NYC fire codes, UL standards, and industry best practices.
• Required Certifications:
• NICET Level II (or higher) in Fire Alarm Systems.
• NYC S97 or S98 Certificate of Fitness.
• Technical proficiency in fire alarm and security systems, including installation, testing, and service.
• Strong problem-solving, organizational, and communication skills.
• Ability to manage budgets, schedules, and resources effectively.
• Proficiency with business and project management software.

Other Eligibility Requirements:

Preferred Skills

• Experience with central station monitoring services.
• Knowledge of OSHA and workplace safety practices.
• Ability to adapt quickly to changing priorities in a fast-paced environment.
• Strong customer service orientation and conflict resolution skills.

Company Overview:

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) or retirement plan options.
• Professional development and training opportunities.

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