Licensing Examiner 2 (PCN 082135) bei State of Alaska

About the Department

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for multiple Licensing Examiner 2 positions. The primary duty stations are located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period.

The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board-related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.

Our organization, mission and culture:

The division's mission is to inspire public confidence through balanced regulation of competent professional and business services.  Our work is guided and informed by our beliefs and commitments to: 

• Respect: We respect people, value diversity, and are committed to equality; 

• Participation: We value and recognize the contributions of our staff; 

• Quality: We strive for excellence through focus and attention to detail; 

• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box. 

The benefits of joining our team:

There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska and assists in public safety efforts by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment including potential telework options.  

This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, attention to detail, communication, and computer skills and support a variety of career goals. 

The division licenses over 125 professions (within 43 programs) from Acupuncturists to Veterinarians. This position is a great opportunity to ehance your existing skills in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here! You can learn more about the division, including all of it's professional licensing programs, by visiting our website: www.commerce.alaska.gov/web/cbpl

The working environment you can expect:
The official duty station is located in our main office in on the 9th floor of the State Office Building in Juneau. Our offices have updated furnishings and are centrally located in downtown Juneau.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communication through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills.

Positions with the State of Alaska offer regular work days/hours, potential telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.

Desired core competencies we are looking for:

1. Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

2. Self-Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight. 

3. Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement. 

4. Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity. 

5. Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.      

Special Notice:

This position may or may not be telework eligible (after an initial training period for a time period of 6-8 months). Even if telework is approved after the initial training period, the position can be called back into the office full time at the division's or supervisor's discretion.

Position Duties

Any combination of education and/or experience that provides the applicant with competencies in: 

• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

 
Equivalent to those typically gained by: 

Minimum Qualifications

If selected for an interview, you will need to bring:

• Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers; and

• Copies of your three (3) most recent performance evaluations. 

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. 

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.   

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [email protected].

For applicant password assistance please visit:  https://www.governmentjobs.com/OnlineApplication/User/ResetPassword   

Other Qualifications

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