Sr. Manager, Regional Operations bei Peachy Studio
Peachy Studio · New York, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in New York
Peachy’s mission is to clear care barriers and make wrinkle treatment more accessible than it’s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care and solutions backed by science. Plain and simple.
Job Title: Sr. Manager, Regional Operations
Location: New York, NY
The Sr. Regional Operations Manager is the bridge between HQ strategy and local studio execution. Their mandate is to ensure studios consistently hit AUV, margin, and hospitality standards while developing leadership talent (Lead Nurse Practitioners, Studio Managers, Front Desk Staff).
- Operational Excellence
- Own performance metrics across a region: new clients/week, retention, utilization, NPS, labor efficiency.
- Conduct Weekly Business Reviews (WBRs) with studio leads.
- Ensure Peachy’s operational systems and processes are consistently utilized across all units.
- People & Leadership Development
- Directly manage Lead Nurse Practitioners (LNPs)
- Serve as a coach and teach their teams to coach and develop: identify talent gaps, develop great coaching managers, drive promotions from within.
- Reinforce Peachy culture, client obsession, and hospitality rituals.
- Growth & Expansion
- Lead new studio openings: hiring, training, launch playbook execution.
- Ensure all units meet revenue targets.
- Client & Brand Stewardship
- Conduct audits of hospitality, brand consistency, and compliance.
- Be the regional voice of the client — escalate systemic issues to HQ (pricing, training gaps, product feedback).
- Financial Management
- Own regional P&L: labor scheduling, supply management, cost optimization.
- Partner with Finance to forecast demand, staffing, and margin contribution.
- Deep dive into input metrics, not just output P&L to ensure financial metrics are being met.
Organizational Structure & Style:
- Reports to: Chief Operations Officer
- Manages: LNPs across ~8–12 studios
- Acts as “Mini GM” at Regional Level with responsibility for both growth (ramp AUV) and discipline (hospitality, margin).
- Supported by: Finance, Clinical Excellence, Brand/Marketing, and HR
- Balances hands-on, feet-on-the-ground execution with strategic HQ collaboration.
What you have:
- Bachelor’s degree in business administration, Operations Management, Healthcare Administration, Hospitality, or related field.
- Multi-unit retail, healthcare operations, or hospitality (Starbucks, Amazon retail, urgent care, fitness).
- 2 - 4 years managing multi-unit retail store
Competencies
- Growth Driver: Identifies and executes strategies to increase revenue and performance.
- Operational Excellence: Strong financial literacy; capable of running and interpreting a full P&L.
- People Leadership: Inspires, develops, and coaches leaders while enforcing culture.
- Client-Obsessed: Hospitality-minded with a relentless focus on customer experience.
KPIs of Role
- NPS standards are upheld and improved across all studios
- Employee retention rate
- Performance to budget
- Manage LNPs so each studio hits their individual studio KPIs
Pay & Perks:
- The target pay range for this role is $115,000 - $120,000/year.
- Complimentary quarterly wrinkle treatment + retinoid
- Employee discount for additional Peachy services and products
- Exclusive optional discounts through LifeMart
- 401K program participation + employer match after 90 days of employment
- Medical, Dental, Vision eligibility
- Paid time off
This position is based at our Corporate Headquarters in Manhattan, with travel around NYC and other operating states approximately 70% of the time. While core hours follow Eastern Standard Time, flexibility is required, including availability to address store needs during evenings and weekends as necessary. This position requires additional responsibilities not listed here and may change throughout employment.
By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy
#LI-Onsite
Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.
Alert: We are aware of a scam whereby imposters are posing as employees from Peachy. Be aware of anyone requesting financial or personal information. At Peachy, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job related communication mentioning Peachy, let us know by contacting us at [email protected].
Information for Recruiters: Peachy only accepts resumes directly from candidates. Peachy does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
