Contact Center Sales Representative I

Location: Hybrid or Remote

Hours: Full time 40 hours, rotating Saturdays

Pay: $21.00/hr +incentives

You’re the voice of Lighthouse.

As a Sales Representative, you’ll guide members through some of their biggest financial decisions—whether it’s applying for a loan, exploring credit options, or planning for future goals. You’ll build relationships, uncover needs, and recommend solutions that make a real difference. This is a great opportunity for someone who’s passionate about lending, thrives in a consultative sales environment, and wants to grow their career in a member-first, mission-driven organization.

The Role

As a Contact Center Sales Representative I, you’ll be the first point of contact for members seeking consumer loans through digital channels. You’ll guide lending conversations, recommend products like GAP and debt protection, and follow up to ensure satisfaction. You’ll also support incoming service calls and make outbound calls to deepen member relationships. This is a fast-paced, sales-oriented role where service and connection drive success.

What You’ll Do

• Guide members through consumer lending requests across digital channels, ensuring a smooth and supportive experience
• Initiate and respond to conversations that uncover opportunities to cross-sell loan-related products like GAP, Route 66, and debt protection
• Make outbound calls to deepen member relationships and follow up on service events and contact requests
• Support the Member Care team by assisting with incoming service calls and general member inquiries
• Communicate professionally, build trust through relationship-focused service, and uphold Lighthouse’s standards for attendance and punctuality

What You Bring

• A high school diploma or equivalent
• At least 6 months of experience in a call center or fast-paced customer service and sales environment
• Strong verbal and written communication skills
• A relationship-focused mindset with the ability to engage members and build trust
• Familiarity with consumer lending and related regulations (or a willingness to learn)
• A proactive, team-oriented attitude with a desire to grow and contribute

Why Lighthouse?

At Lighthouse Credit Union, every team member is a leader. Our Leadership Competencies shape how we grow, collaborate, and innovate:

🌟 Interpersonal Awareness & Skills
   Build trust by listening closely and communicating clearly with members and teammates.

🔄 Embraces Change & Learning
   Stay curious, embrace new tools, and help members navigate change with confidence.

💡 Critical & Creative Thinking
   Spot opportunities to improve service and offer thoughtful, member-centered solutions.

🧭 Personal Ownership
 Take initiative, follow through, and ensure every member interaction reflects our commitment to excellence.

Retail Benefits That Work for You

We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

• Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.
• Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.
• Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.
• 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
• HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
• Discounted Pet Insurance – Because furry family members deserve care too.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.

Time Off That Respects Your Life

• Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
• Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
• Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.

Culture & Connection

• Retail Sales Incentive Program – Earn more when you help members thrive.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – We invest in your development from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

Work Environment & Requirements

Ready to Apply?

Join a team that’s committed to making a difference. Apply today and help us light the way for our members.

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Lighthouse Credit Union is an Equal Opportunity Employer.
 We’re committed to fostering a resilient, forward-thinking organization where every team member is empowered to lead.