Enterprise Solutions Technician bei Pitt Community College, NC

About the Department

Join Pitt Community College as an Enterprise Solutions Technician and play a vital role in keeping our enterprise systems running smoothly. From supporting daily operations to ensuring security and compliance, you’ll help power the technology that drives student success. Under general supervision, this role assists with system maintenance and upgrades, monitors performance, and ensures compliance with IT policies and security standards.

Position Duties

What You’ll Do

• Provide technical support for enterprise systems and applications.
• Assist with the installation, configuration, and maintenance of enterprise systems.
• Monitor system performance and troubleshoot issues as they arise.
• Collaborate with other IT staff to ensure seamless integration of systems.
• Assist with system upgrades and migrations.
• Ensure compliance with IT policies, procedures, and security standards.
• Document system configurations, processes, and procedures.
• Provide training and support to end-users as needed.
• Participate in IT projects and initiatives

Our Values:

At Pitt Community College, our culture is built on excellence, collaboration, innovation, accountability and a student-centered focus. We expect our employees to embrace the following cultural statements:

• Every role contributes to student success.
• We treat one another with respect and work together as one team.
• We embrace creativity, adaptability, and new ideas to stay relevant.
• We act with integrity, accountability, and responsible stewardship.
• We put students first, designing programs and services that help them thrive in college, career and life.

Other Qualifications

What We’re Looking For

• Associate degree in Information Technology, Computer Science, or related field; OR an equivalent combination of education and experience.
• 1–3 years of experience in enterprise systems support or related role.
• Knowledge of enterprise systems, applications, and infrastructure.
• Proficiency in system monitoring, troubleshooting, and issue resolution.
• Familiarity with IT policies, procedures, and security standards.