Inbound Call Center Representative bei Great Lakes Credit Union
Great Lakes Credit Union · Bannockburn, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Bannockburn
Great Lakes Credit Union is Hiring GREAT people for our GREAT team!
Join a team where your voice makes a difference!
WE WANT YOU ON OUR TEAM!
*** This is a fully on-site position. Remote or hybrid work arrangements are not available at this time. ***
As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.
As the Inbound Call Center Representative, you will:
- Handle high – volume inbound calls with professionalism, empathy, and efficiency
- Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
- Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
- Build trust and genuine connections with each member thought active listening and clear communication
- Uphold the GLCU’s values and standards of greatness in every interaction
What You’ll Bring:
- 2 years of call center experience, preferred in a high-volume call center or high - volume phone environment or financial institution
- Proven experience to become proficient with multiple software systems
- Passion for helping others and making a difference
- Excellent communication skills, especially over the phone
- Quick learner with ability to navigate multiple software tools with ease
- Calm under pressure and adaptable in a constantly changing environment
- Strong attention to detail and a drive to go above and beyond for every member.
Why Join Us?
At Great Lakes Credit Union, we’re more than a workplace- we’re mission. Every call you take is a chance to make a financial impact and build lifelong member relationships. You’ll join a supportive team, gain valuable experience, and help shape the future of member service excellence.
We offer a comprehensive benefits package including medical, dental, vision, generous PTO, paid holidays, retirement plan savings with match, and MORE!
Please note the schedule for this position is Monday - Saturday (with one day off during the week when scheduled to work Saturday).
Monday - Friday 8:30 am- 6:00pm
Saturday 9:00am-2:00pm Jetzt bewerben