Tech Services Coordinator bei CM3 Building Solutions, Inc.

Summary/Objective 

The Technology Services Coordinator position is a key role supporting the Technology Services department.  Regular daily activities of Tech Services:  

Help desk, break fix, installation & ongoing maintenance support of customer’s computer networks, computers, laptop repair, VOIP telephone systems, cybersecurity, servers, firewalls, and networks.  

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Handle inbound calls related to customer concerns or account questions.
2. Daily internal support related tasks.
3. CPNI coordination and verification (OJT training will be provided).
4. REV IO coordination and verification (OJT training will be provided).
5. PAX8 Invoice reconciliation (OJT training will be provided).
6. Sky Switch Invoice reconciliation (OJT training will be provided).
7. Creating and distributing quick start guides / user manuals.
8. Work with Accounting & Finance on customer accounts.
9. Onboarding & Offboarding coordination & follow-up
10. Placing material orders with vendors and follow up.
11. Coordination and scheduling account shut offs.
12. Coordinating with Dell & other outside vendors.
13. Sending warranty letters & final invoices.
14. Ticket follow up and closure.
15. Other duties as assigned.

Competencies

1. Thoroughness.
2. Attention to detail.
3. Technical Capacity.
4. Learning Orientation.
5. Problem Solving/Analysis
6. Consistently following up on all assigned tasks.

Work Environment

This position operates in offices, data centers, commercial job sites, schools, classrooms, computer room environments, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, stand, kneel, crouch, bend and walk.  Hand and fine motor skills for computer work, This position may requires occasional lifting of 30 lbs or more.

Position Type/Expected Hours of Work

This is a full-time in-person position. Standard days and hours of work are Monday through Friday, 8 AM to 4:30 PM. There is a 30-minute unpaid lunch break each day.

Travel

Travel to customer/prospect sites on a regular basis as needed.  Occasional travel out of town for paid training and job sites.

Required Education and Experience

1. Customer Service experience
2. Good oral and written communication skills
3. Strong computer skills including Microsoft products and industry specific/company specific programs

Preferred Education and Experience

1. CompTIA
2. Cisco
3. WatchGuard
4. Microsoft
5. Vocational classes related to this job.
6. 2-year technical college program or vocational school.

Work Authorization/Security Clearance (if applicable)

Criminal Background Check, PA Child Welfare clearance and FBI fingerprinting clearance required

DMV check

AAP/EEO Statement 

CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.