Customer Support Coordinator bei Zeus Fire and Security

Role Overview

The Customer Support Coordinator is responsible for handling multiple assigned duties throughout the day to support our customers.

Key Responsibilities

• Accurately enter and update all pertinent customer data, include customer hierarchy information, into multiple databases (Manitou, Sedona, RAVEN, Compass/Remotelink).
• Manage scheduled reporting and generate reports as needed.
• Schedule and perform training with new and existing customers for their alarm and video systems
• Generate video clip retrievals per clients’ request.
• Complete non-help desk / support projects as needed.
• Ability to interact professionally with customers both internal and external, peers, and executive staff.
• All other duties as assigned.

Qualifications

• High School Diploma
• Five years of customer support work experience or equivalent experience
• Experience in a technical support role preferred

Work Requirements:

• Position requires use of PC for brief and extended periods of time depending upon project.

EEOC Statement

Universal Atlantic Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.