Child Support Call Center Agent bei IN-17560430-STELLANTIS FAP Kochi-101
IN-17560430-STELLANTIS FAP Kochi-101 · Hamilton, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Hamilton
- $17.50 (Non-Bilingual) $18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase.
- No weekends
- Paid Training
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally.
- Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
- Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
- Gathers information, research/resolves inquiries, and appropriately documents customer calls.
- Ability to read and interpret documents on file.
- Understand and retain a large amount of information.
- Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
- Communicate appropriate options for resolution promptly
- Review the customer needs and inform customers of services and resources available to them.
- High School diploma or GED
- Background and drug screening required
- Typing WPM 30
- Able to operate dual monitors, Navigate different software applications.
- Advance in Computer keyboarding
- 2 years of Call center/Customer service experience.
- Able to work onsite in Hamilton, NJ.
About Company
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
