Mediation Specialist l bei Dovenmuehle Mortgage, Inc.

Mediations Specialist I

Full time; Non-Exempt; 40 hours/week; Overtime as required. This is a HYBRID position.

Location; Lake Zurich, IL, US

Department: Default Litigation /Attorney Oversight/ Mediations

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Partner with default servicing attorneys and various DMI departments, including foreclosure, default litigation and loss mitigation, where and when necessary, to ensure mediation files are worked timely, accurately, and in accordance with applicable guidelines.

Essential Functions and Duties:

•    Coordinate with foreclosure and bankruptcy counsel to prepare, attend and perform required mediation efforts to cure loan delinquency through loss mitigation alternatives to foreclosure programs.

•    Assemble, review and process information provided through loss mitigation and effectively convey information to third parties regarding loss mitigation options, approved workout/loan modification terms and conditions, denials, and justifications. 

•    Review and confirm accuracy of loss mitigation documentation submitted by borrowers to confirm accuracy of all documentation for compliance with loss mitigation workouts.

•    Training on loss mitigation work out plans. 

•    Stay abreast of loss mitigation regulatory updates, including COVID updates.

•    Comprehend and apply state specific processes for mediation programs (e.g. Rhode Island Housing and Illinois Eviction mediations, although not a comprehensive list). 

•    Create and analyze mediation reporting for tracking and reporting on mediation files. 

•    Coordinate with Special Loans regarding Successor in Interest and Assumption processes for deceased borrowers in preparation for mediation hearings. 

•    Consult with and interact with local counsel and investors regarding all aspects of mediation process.

•    Update Mediations case management systems with necessary updates from mediations hearings.

•    Annual review of department policies and procedures, as well as the Default Litigation Section of the Best Practices Manual.

•    Actively participate in identifying process improvement opportunities.

•    Successfully complete annual regulatory compliance training.

•    Performs other related duties as assigned. 

Required Qualifications: 

•    College degree and/or paralegal certification preferred.

•    1-4 years of experience in mortgage servicing, with a focus on loss mitigation and/or mediations.

•    Solid PC skills:  Proficient with Microsoft applications. 

•    Strong attention to detail.

•    Ability to work accurately and efficiently in a fast-paced environment.

•    Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner at all times.

Preferred/Other Qualifications:       

•    Servicing or default servicing attorney in-office experience. 

  Benefits

•    Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

•    Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 

•    401 (K) Plan with company match

•    Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. 

The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. 

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.