Chief Operating Officer bei Open Roles at Enertiv
Open Roles at Enertiv · New York, Vereinigte Staaten Von Amerika · Remote
- Senior
The Role
We are seeking a Chief Operating Officer (COO) to own everything that happens after the ink is dry on the contract.
The COO will lead Operations, Customer Success, and Engineering Services — ensuring projects are delivered on time and at the highest quality. Flawless delivery builds trust and accelerates adoption, retention, and expansion — the engine of Enertiv’s growth.
The COO will work closely with the Founder & CEO and CFO to establish the operating foundation for long-term scalability.
Responsibilities- Build the operating model that enables Enertiv to scale from ~$10M to $50M ARR+.
- Unlock Enertiv’s expansion revenue flywheel — faster expansions tied directly to flawless delivery.
- Lead project delivery: contractor/vendor networks, installations, commissioning, and QA.
- Build and manage a contractor and vendor ecosystem that delivers installation-heavy projects at scale, with high quality and strong margins.
- Ensure customers onboard seamlessly, achieve time-to-value quickly, and expand.
- Grow Engineering Services into a scalable, revenue-generating function.
- Embed AI and automation into workflows to scale efficiently without linear headcount growth.
- Align Operations, Customer Success, and Engineering Services into one integrated system with clear processes, handoffs, and KPIs.
- Serve as a thought partner to the Founder & CEO and CFO, bringing operational insight to both daily decisions and long-term strategy.
- Represent post-sale operations at the board level, delivering transparent dashboards that tie execution to ARR growth.
How You Lead- Growth Mindset: Views operations as a driver of ARR growth, margin expansion, and enterprise value — not just cost control.
- Customer Focus: Measures success by client outcomes, expansions, and long-term trust.
- Thought Partnership: Acts as a trusted partner to the Founder & CEO and CFO, contributing to both daily decision-making and long-term strategy.
- Accountability: Holds themselves and their teams to uncompromising standards of execution and delivery.
- Talent Leadership: Continuously raises the bar for team performance; develops top performers and addresses underperformance directly and fairly.
- Clear Communicator: Translates complex operational and financial details into clear insights for executives, the board, and frontline teams.
- Balanced Operator: Bias for action while building scalable processes that prevent a firefighting culture.
- Resilience: Thrives in the ambiguity and pace of a scaling startup environment.
- Grit & Frugality: Operates with scrappiness and resourcefulness; optimizes for impact per dollar spent and instills financial discipline across teams.
What Success Looks Like (12–18 Months)- 95%+ projects delivered on-time and on-budget.
- Install cycle times reduced by 30–40%; project margins >35%.
- NRR >120%; GRR >90%; CSAT >9/10; NPS +60.
- Service/upsell revenue increased ≥20% YoY.
- Expansion revenue becomes the largest driver of ARR growth, closing ≥30% faster.
- Operations, Customer Success, and Engineering Services fully aligned on processes and KPIs, measured by unified systems and dashboards.
What We’re Looking For- Proven success scaling a SaaS or SaaS + hardware company from ~$10M → $50M ARR+.
- Mechanical or electrical engineering background with the ability to credibly lead installation-heavy projects, manage vendor/contractor ecosystems, and oversee technical teams — combined with a track record of growing into senior operating leadership.
- Experience working with commercial real estate landlords and tenants across logistics, data centers, multifamily, and office.
- Senior leadership in installation-heavy, hardware-enabled SaaS.
- Proven ability to raise the bar for team performance — developing top performers while addressing underperformance quickly and fairly.
- Experience building and managing contractor/vendor ecosystems to deliver installation-heavy projects at scale and margin.
- Track record of embedding AI-driven automation into operations.
- Comfort with Enertiv’s preferred stack (Zoho, Notion, Front, Intercom).
- Ability to represent operations at the board level.
- Growth Mindset: Views operations as a driver of ARR growth, margin expansion, and enterprise value — not just cost control.
- Customer Focus: Measures success by client outcomes, expansions, and long-term trust.
- Thought Partnership: Acts as a trusted partner to the Founder & CEO and CFO, contributing to both daily decision-making and long-term strategy.
- Accountability: Holds themselves and their teams to uncompromising standards of execution and delivery.
- Talent Leadership: Continuously raises the bar for team performance; develops top performers and addresses underperformance directly and fairly.
- Clear Communicator: Translates complex operational and financial details into clear insights for executives, the board, and frontline teams.
- Balanced Operator: Bias for action while building scalable processes that prevent a firefighting culture.
- Resilience: Thrives in the ambiguity and pace of a scaling startup environment.
- Grit & Frugality: Operates with scrappiness and resourcefulness; optimizes for impact per dollar spent and instills financial discipline across teams.
What Success Looks Like (12–18 Months)- 95%+ projects delivered on-time and on-budget.
- Install cycle times reduced by 30–40%; project margins >35%.
- NRR >120%; GRR >90%; CSAT >9/10; NPS +60.
- Service/upsell revenue increased ≥20% YoY.
- Expansion revenue becomes the largest driver of ARR growth, closing ≥30% faster.
- Operations, Customer Success, and Engineering Services fully aligned on processes and KPIs, measured by unified systems and dashboards.
What We’re Looking For- Proven success scaling a SaaS or SaaS + hardware company from ~$10M → $50M ARR+.
- Mechanical or electrical engineering background with the ability to credibly lead installation-heavy projects, manage vendor/contractor ecosystems, and oversee technical teams — combined with a track record of growing into senior operating leadership.
- Experience working with commercial real estate landlords and tenants across logistics, data centers, multifamily, and office.
- Senior leadership in installation-heavy, hardware-enabled SaaS.
- Proven ability to raise the bar for team performance — developing top performers while addressing underperformance quickly and fairly.
- Experience building and managing contractor/vendor ecosystems to deliver installation-heavy projects at scale and margin.
- Track record of embedding AI-driven automation into operations.
- Comfort with Enertiv’s preferred stack (Zoho, Notion, Front, Intercom).
- Ability to represent operations at the board level.
- Proven success scaling a SaaS or SaaS + hardware company from ~$10M → $50M ARR+.
- Mechanical or electrical engineering background with the ability to credibly lead installation-heavy projects, manage vendor/contractor ecosystems, and oversee technical teams — combined with a track record of growing into senior operating leadership.
- Experience working with commercial real estate landlords and tenants across logistics, data centers, multifamily, and office.
- Senior leadership in installation-heavy, hardware-enabled SaaS.
- Proven ability to raise the bar for team performance — developing top performers while addressing underperformance quickly and fairly.
- Experience building and managing contractor/vendor ecosystems to deliver installation-heavy projects at scale and margin.
- Track record of embedding AI-driven automation into operations.
- Comfort with Enertiv’s preferred stack (Zoho, Notion, Front, Intercom).
- Ability to represent operations at the board level.
