The Role

We are seeking a Chief Operating Officer (COO) to own everything that happens after the ink is dry on the contract.

The COO will lead Operations, Customer Success, and Engineering Services — ensuring projects are delivered on time and at the highest quality. Flawless delivery builds trust and accelerates adoption, retention, and expansion — the engine of Enertiv’s growth.

The COO will work closely with the Founder & CEO and CFO to establish the operating foundation for long-term scalability.

Responsibilities

• Build the operating model that enables Enertiv to scale from ~$10M to $50M ARR+.
• Unlock Enertiv’s expansion revenue flywheel — faster expansions tied directly to flawless delivery.
• Lead project delivery: contractor/vendor networks, installations, commissioning, and QA.
• Build and manage a contractor and vendor ecosystem that delivers installation-heavy projects at scale, with high quality and strong margins.
• Ensure customers onboard seamlessly, achieve time-to-value quickly, and expand.
• Grow Engineering Services into a scalable, revenue-generating function.
• Embed AI and automation into workflows to scale efficiently without linear headcount growth.
• Align Operations, Customer Success, and Engineering Services into one integrated system with clear processes, handoffs, and KPIs.
• Serve as a thought partner to the Founder & CEO and CFO, bringing operational insight to both daily decisions and long-term strategy.
• Represent post-sale operations at the board level, delivering transparent dashboards that tie execution to ARR growth.

How You Lead

• Growth Mindset: Views operations as a driver of ARR growth, margin expansion, and enterprise value — not just cost control.
• Customer Focus: Measures success by client outcomes, expansions, and long-term trust.
• Thought Partnership: Acts as a trusted partner to the Founder & CEO and CFO, contributing to both daily decision-making and long-term strategy.
• Accountability: Holds themselves and their teams to uncompromising standards of execution and delivery.
• Talent Leadership: Continuously raises the bar for team performance; develops top performers and addresses underperformance directly and fairly.
• Clear Communicator: Translates complex operational and financial details into clear insights for executives, the board, and frontline teams.
• Balanced Operator: Bias for action while building scalable processes that prevent a firefighting culture.
• Resilience: Thrives in the ambiguity and pace of a scaling startup environment.
• Grit & Frugality: Operates with scrappiness and resourcefulness; optimizes for impact per dollar spent and instills financial discipline across teams.

What Success Looks Like (12–18 Months)

• 95%+ projects delivered on-time and on-budget.
• Install cycle times reduced by 30–40%; project margins >35%.
• NRR >120%; GRR >90%; CSAT >9/10; NPS +60.
• Service/upsell revenue increased ≥20% YoY.
• Expansion revenue becomes the largest driver of ARR growth, closing ≥30% faster.
• Operations, Customer Success, and Engineering Services fully aligned on processes and KPIs, measured by unified systems and dashboards.

What We’re Looking For

• Proven success scaling a SaaS or SaaS + hardware company from ~$10M → $50M ARR+.
• Mechanical or electrical engineering background with the ability to credibly lead installation-heavy projects, manage vendor/contractor ecosystems, and oversee technical teams — combined with a track record of growing into senior operating leadership.
• Experience working with commercial real estate landlords and tenants across logistics, data centers, multifamily, and office.
• Senior leadership in installation-heavy, hardware-enabled SaaS.
• Proven ability to raise the bar for team performance — developing top performers while addressing underperformance quickly and fairly.
• Experience building and managing contractor/vendor ecosystems to deliver installation-heavy projects at scale and margin.
• Track record of embedding AI-driven automation into operations.
• Comfort with Enertiv’s preferred stack (Zoho, Notion, Front, Intercom).
• Ability to represent operations at the board level.