Project and Vendor Manager bei Hebron Savings Bank

POSITION TITLE:                               Project and Vendor Manager

DEPARTMENT:                                  Operations

ACCOUNTABILITY:                           VP Retail and Banking Delivery 

Scope of Responsibility:  

The Project Manager & Vendor Manager is responsible for leading bank-wide projects and overseeing the enterprise vendor management program. This dual role ensures that organizational initiatives are executed successfully, while also managing the full lifecycle of vendor relationships—from due diligence and onboarding to performance monitoring and renewal.

The Project Manager partners with senior leadership and business units to optimize processes, deliver projects on time and within budget, and ensure that third-party partnerships support operational efficiency, compliance, and strategic growth.

They will oversee the planning, execution, and successful delivery of non-IT projects across the bank, while also managing the enterprise vendor management program. This role ensures projects are aligned with strategic goals, delivered on time and within budget, and that third-party vendors are engaged, monitored, and evaluated in compliance with regulatory requirements and bank policy.

Duties & Responsibilities:

Enterprise Vendor Management

• Lead and maintain the enterprise vendor management program for all third-party bank relationships.
• Conduct vendor due diligence prior to engagement and perform ongoing monitoring as required by policy.
• Partner with vendor owners and business units to complete annual reviews and maintain comprehensive vendor files.
• Establish vendor performance metrics, monitor service level agreements (SLAs), and escalate issues as needed.
• Conduct vendor risk assessments for new products and services in collaboration with initiating departments; facilitate required approvals from executives or the board.
• Maintain and enhance vendor management policies, presenting annual updates for board approval.
• Serve as the central point of contact for vendor contracts, renewals, and negotiations.

Project Management (Non-IT Focus)

• Plan, coordinate, and execute projects across departments, ensuring alignment with the bank’s goals.
• Develop and manage project charters, timelines, budgets, deliverables, and resource allocation.
• Identify and manage project risks, escalating when necessary.
• Facilitate collaboration among cross-functional teams and stakeholders.
• Provide timely reporting, dashboards, and status updates to executives and project sponsors.
• Lead post-project evaluations and lessons-learned sessions to drive continuous improvement.

Business Process Optimization & Support

• Identify operational challenges and recommend solutions through process improvement, vendor leverage, and data analysis.
• Provide business units and management with performance metrics and analytics to support decision-making.
• Develop and continuously improve business system solutions that support efficiency and growth.
• Administer assigned business applications, ensuring features and functionalities are fully utilized.
• Other duties as assigned.

Knowledge, Skills & Experience:

• Bachelor’s degree in Technology or Project Management curriculum or equivalent work experience.
• Minimum of three years’ experience optimizing business processes and facilitating change management.
• Advanced knowledge of business processes and data analysis and the ability to construct complex data queries and collaborate with colleagues.

Contacts & Relationships: The incumbent of this position will work closely with, senior management, department/branch supervisory & management personnel, new and existing employees to ensure that the goals and objectives set forth for the efficient and profitable operation are fulfilled.

Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel, or crouch.  The employee must occasionally lift and move up to 15 lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to be able to do close-up paperwork and view computer screens.   

EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws.  Reasonable accommodation is available for qualified individuals with disabilities upon request. 

Hebron Savings Bank expressly prohibits workplace harassment or unlawful discrimination against individuals on the same basis as outlined above. 

Job Classification: Exempt