Manager of Customer Success bei Current Job Opportunities

ABOUT THE POSITION

At Linxup, we believe passion for our customers is a very important competitive advantage. We are focused on providing an extraordinary Customer Success experience, ensuring that each and every one of our customers receive the highest return on their investment while enjoying collaboration with our team.

We are currently seeking a customer-centric professional with a motivational management style and analytical skills who is passionate about customer advocacy. You will be responsible for leading a Customer Success team, serving as an advocate and a liaison between our customers and our internal Linxup teams. The team's primary responsibility is to educate, manage, and grow our existing customer base.  This position will give you the opportunity to maintain and improve upon the processes, tools, systems, and metrics that will ensure your team is set up for success.  

ESSENTIAL FUNCTIONS – RESPONSIBILITIES:

• Maintain customer happiness and satisfaction within a book of business, through your team of Customer Success Specialists
• Manage and further optimize the customer experience for the customers within the book of business that your team manages
• Build a high performing, “Best In Class” Customer Success team via hiring, training, and coaching
• Create and improve processes and ensure the necessary tools are in place to maximize the impact and productivity of the team to deliver value to our customers, upsell rates, and early adoption rates
• Recommend operational improvements to reduce administrative work and improve customer satisfaction
• Monitor the strategies and processes across the revenue cycle from customer acquisition to engagement to success
• Motivate your team to exceed targets and KPIs (financial, customer satisfaction, operational)
• Commercially responsible and measured for churn, adoption of the platform and growth in the customer base your team manages
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Leverage client referrals, associations and networking to create sales opportunities within the existing accounts, or to refer them to our account executive team
• Manage and lead your Customer Success team and their contact cadence to communicate solutions that may extend opportunities with the portfolio of accounts
• Serve as an escalation point for customer issues to ensure they are resolved quickly
• Ensure customer feedback is communicated internally to enable ongoing improvement of our products and services
• Other duties as assigned

QUALIFICATIONS

• Related Bachelor’s Degree preferred
• 1+ years of direct people management experience in a customer success and inside sales environment
• 3+ years of experience in sales roles with an emphasis in revenue growth and retention from existing customers 
• An energetic, infectious personality: we are looking for someone determined and able to win
• Ability to motivate, inspire, and communicate a vision
• Ability to create followership
• Effective at working with cross functional teams to develop business relevant solutions for our customers and partners

WORK ENVIRONMENT

• Monday through Friday
• Fast-paced environment with opportunities for growth and reward
• Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION AND BENEFITS

• We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:
• Position offers a Base Salary plus bonus
• Medical, Dental, Vision, Life and 401(k) benefits are offered
• Flexible Time Off (FTO)