Sr. Manager, Product Management bei Blue Shield of California Group
Blue Shield of California Group · Rancho Cordova, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Rancho Cordova
Your Role
The Platform Strategy & Operations team is focused on optimizing platforms (Salesforce & Pega) solutions and maximizing value across the enterprise. We are leveraging enterprise platforms to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmaps and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmaps, and maintaining operational excellence.
The Senior Manager, Product Management will report to the Platform Strategy & Operations Team– Director. In this role you will lead a team dedicated to ensuring that BSC’s Salesforce and/or Pega platform solutions are running efficiently and delivering benefits to our business stakeholders. This role is instrumental in helping guide our enterprise platform strategy, building a high-performing team of product managers and delivering multiple strategic initiatives to achieve our business goals. The Senior Manager will work using an agile mindset in a fast-paced, work environment.
Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Responsibilities
Your Work
In this role, you will:
Lead and mentor a team of product managers, fostering a high-performance culture focused on innovation, accountability, and continuous improvement.
Serve as a trusted advisor, maintaining strategic alignment with business stakeholders across the enterprise (and Stellarus) to drive initiatives and deliver integrated business and technology solutions.
Manage vendor relationships, ensuring strategic alignment and cost-efficiency, while partnering with procurement and finance to support contracting and compliance.
Champion operational excellence, identify opportunities to streamline processes, improve delivery velocity, and scale product operations effectively.
Promote a culture of collaboration and transparency, advocating for product management best practices and driving alignment across teams and leadership.
Monitor and report on KPI’s, using data driven insights to inform decisions, optimize performance, and ensure strategic alignment.
Own and maintain the Salesforce and/or Pega platform product roadmap and backlog, ensuring it is well-defined, prioritized, and aligned with strategic business goals.
Manage multiple strategic initiatives, establish work plans and timelines, coordinate with internal and external stakeholders, and drive execution to deliver measurable ROI aligned with business objectives.
- Oversee product budgets and financial planning, ensuring responsible allocation of resources and adherence to fiscal targets while maximizing ROI across initiatives.
- Stay current on platform advancements and emerging technologies, including AI, to proactively apply the latest innovations to product strategy, team enablement, and solution design within the health insurance ecosystem.
Qualifications
Your Knowledge and Experience
Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology
Requires a minimum of 10 years prior relevant experience, including 4 years of management experience gained as a team leader, supervisor or project/program manager
Proven success delivering consumer-facing digital experiences; healthcare, communications, or marketing experience is a plus.
Strong leadership in stakeholder engagement, product strategy, and cross-functional collaboration across business and IT.
Excellent communication skills with the ability to translate complex concepts for diverse audiences.
Hands-on experience with Salesforce (Health Cloud, Data Cloud, Marketing Cloud) or Pega (Customer Service or BPA) platforms.
- Deep understanding of Agile methodologies; skilled in backlog management using tools like JIRA preferred.
Committed to staying current on platform innovations and emerging technologies (e.g., AI) to inform product strategy and team enablement
About Company
About Blue Shield of California
As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.
Two Ways of Working:
- Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:
o Member-facing and approved out-of-state roles remain remote.
o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
- On-Site: Work from a business unit-approved office an average of four (4) or more days a week.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
