IoT Technician bei Rain for Rent

What we do:

At Rain for Rent, we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges.  Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.

To learn more about Rain for Rent please check out this short 2 minute YouTube video here.

Rain for Rent employees take great pride in being part of a family-owned company with a rich history. In May 2024, we proudly celebrated 90 successful years in business. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent remains committed to delivering consistent, high-quality products and services to our customers. Honesty and integrity are at the heart of everything we do. Our team is dedicated to exceeding customer expectations by providing exceptional service and maintaining the highest standards of quality.

Summary

The IoT Technician provides support to the IoT / SRD / Fleet Department for the overall configuration, maintenance, and health of Rain for Rent’s telematic and IoT systems.  The role contributes to continuous improvement initiatives and is expected to make suggestions to drive efficiency. The individual will work closely with the product line managers, engineers, technicians, and branch management to ensure optimal functionality and governance of the telematic/IoT solutions; will analyze solution data to determine corrective actions needed in support of data quality expectations and reporting deliverables; and will be the primary point of contact to provide HMI training and escalated support to end users.

Essential Duties and Responsibilities:

• Responsible for IoT device and HMI project commissioning (users, parameters, alerts, alarms), training, troubleshooting, and technical support. Direct product support.
• Monitor and measure all telematics/IoT solutions’ health and performance (such as inconsistent cellular connectivity and non-powered asset tracking). Identify and facilitate corrective actions for performance while interacting with appropriate parties both internally and externally. Technical Troubleshooting.
• Run daily/weekly/monthly telematics/IoT “health” reports and analyze the data for failure trends, customer damage, equipment maintenance and service.
• Perform routine maintenance tasks and monitor behavior to ensure the telematic/IoT solution’s reliability and accuracy. Physical Installs / Troubleshooting.
• Work with Product Line Managers to Coordinate the replacement of non-functioning telematic/IoT devices. Support branches in sourcing repair parts and making repairs. Coordinate replacement of CoPilot, TLG, and other IoT devices with the product line manager.
• Liaise with telematic/IoT solution vendors, product line manager, and OEMs for installations, procurement, support, and updates (including firmware and software updates).
• Responsible for assisting branches with the commissioning or configuration of devices and solutions.
• Administer authorized user access for internal Rain for Rent colleagues to the individual telematic/IoT solutions as needed for commissioning or configuration purposes.
• Responsible for HMI training and support to branch personnel, shared services, and our customer’s users.
• Work with product line managers and branch teams to identify telematic/IoT hardware needs, when applicable.
• Recommend and initiate improvements to our processes or the digital solutions for operational efficiencies and data collection. This is including and not limited to maintenance schedules, fleet specifications, fleet guides, reports, alerts, and notifications.
• Other responsibilities as assigned in support of the operation.

Education and/or Experience:
An associate degree or technical certification in electronics or information technology; A bachelor's degree in computer science or engineering is beneficial but not required. A minimum of two (2) years’ experience in IoT support or related experience and/or training is required. A combination of education and experience will be considered. At least 2 years of telematic, rental industry and/or construction equipment experience with proficient comprehension of telematics hardware, software, and device installation (analog & CAN/Mod Bus) is desired. Experience in computer science, information technology, engineering, logistics, or rental industry is desired. 

• Solid understanding of basic telematics data integration principles.
• Strong analytical and critical thinking skills, with the ability to interpret and present complex data.
• Self-motivated, meticulous, and organized with the ability to prioritize and track multiple responsibilities.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Excellent communication skills, both written and verbal.
• Must be detail-oriented, accurate and have basic knowledge of accounting and finance concepts.

• Persuasive communication and interpersonal skills, with ability to train and support colleagues and customers of different abilities and backgrounds.
• Proficient computer skills with a focus on data management.
• Excellent organizational skills and customer service skills.
• Excellent written and spoken language skills with ability to develop processes, policies, and procedures.
• Above average skill with PC based software required to successfully perform in role
• Other responsibilities as assigned in support of the operation

What we offer:

At Rain for Rent, we take pride in taking care of our team. We offer a comprehensive benefits package and a supportive work environment where employees can thrive both personally and professionally. Our offerings include:

• Comprehensive medical, dental, and vision insurance
• Matching 401(k) retirement savings plan
• Competitive base salary
• Nine paid holidays and a generous paid time off (PTO) program
• Tuition reimbursement to support continued education
• Company-sponsored training and career development opportunities
• Pet insurance and many other valuable perks

We are also honored to support those who have served our country. Rain for Rent has earned the 2025 Military Friendly® Employer Gold designation, recognizing our commitment to hiring and supporting veterans. Vets - Rain for Rent® When you join the Rain for Rent team, you're not just building a career—you’re building meaningful relationships, doing work that matters, and making a positive impact in your community. The choice is easy. Join the Rain for Rent team today.

**Rain for Rent does not accept 3rd party applicants**

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Estimate Pay: $17.79 - $31.00 per hour

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