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Contact Center Agent I bei Alabama ONE Credit Union

Alabama ONE Credit Union · Tuscaloosa, Vereinigte Staaten Von Amerika · Onsite

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Description

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Duties & Responsibilities:

  • Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
  • Digital Banking
  • Telephone Banking
  • Debit/Credit Card Maintenance
  • Core System daily banking
  • Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
  • Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
  • Other duties as assigned.

Requirements

Minimum educational requirement for this position is a High School Diploma or GED, in addition to prior experience in customer service or call center. The ideal candidate should possess a strong passion for delivering exceptional and professional customer service. Effective communication skills, both verbal and written, are a must. The candidate should also have a high level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

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