Restaurant Manager bei The Lodge at Woodloch

The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!

We are so lucky to be part of the Woodloch family of resorts. The “Woodloch Way” is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We’ve created a place where we can work hard, be creative and have our voices heard.

GENERAL PURPOSE OF JOB

The Restaurant Manager is a professional who has experience in the service industry that will supervise the kitchen and dining room operations & personnel. They will enhance and influence the overall guest experience, and F&B team, while maintaining compliance with the company practices, cost projections & our company mission.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

•  Oversees all aspects of The Lodge’s food and beverage planning & service
•  Assists with creating menus that satisfy guests
•  Oversees special menu and diet requirements of our guests
•  Coordinates & works with F&B Management Team to attain desired food cost, menu standards, quality,   consistency & inventory
•  Provide overall direction and standards for preparation & presentation of food & drinks
•  Assist with event-specific menus for occasions, special events & corporate packages
•  Directly involved with day-to-day function including staff management, guest interactions, office   administrative duties, vendor communications & labor cost control
•  Oversee management of staff and address and/or assist with issues as needed. Create a positive   environment and support career growth plans for each staff member
•  Ensure operational standards are met regarding sanitation codes & laws, food/beverage storage & loss   prevention
•  Monitor purchasing of wine, beer, liquor and other beverages. Ensure the Lodge receives preferred pricing &   highest quality level of products
•  Review, monitor and modify our inventory system as needed
•  Food, Beverage & Bar research, development & monitoring of trends
•  Directly involved with recruiting & hiring of staff
•  Establish training procedures and standards. Ensure they are being adhered to consistently.
•  Develop and uphold The Lodge’s philosophy as related to food & beverage
•  Reports directly to General Manager and Woodloch Management Company
•  Consult, meet, communicate regularly with the Executive Chef (Culinary leadership) and Dining room (FOH)   Leadership on a regular basis.
•  Ensure communication between Blackmore Farm & Kitchen
•  Actively involved with service during mealtimes both FOH & BOH, greeting guests, table touches and   overseeing meal service

RESPONSIBILITIES:

•  Ability to work in a fast-paced environment
•  Excellent communicator
•  Ability to multitask & think quickly when under pressure
•  Requires working long hours & at times erratic schedule including nights, weekends & holidays
•  Some Physical exertion expected – on feet majority of day and moderate lifting
•  Recognize exemplary behavior while also confronting and coaching behavior that is not up to our standards
•  Ability to lead with positivity
•  Process customer complaints patiently & in a timely manner
•  Ability to work with FOH & BOH team to accommodate customer special dietary needs
•  Exudes sincerity & caring approach with guests/customers
•  Creates a professional work environment that promotes teamwork & takes pride in accomplishments

REQUIREMENTS

•  Minimum of 8 Years of F&B Management Experience
•  Minimum of 2-year hospitality/culinary degree
•  Customer oriented mindset
•  Critical thinker & problem solver
•  Team player
•  Good organizational & time management skills
•  Ability to delegate tasks and communicate with all levels of staff
•  Ability to create reports for GM & Ownership

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS:

Ability to perform operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to; sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. They are sometimes required to stand for long hours, walk, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. It is also required that the employee be able to lift, turn, or exert force more than 30 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working at this job, the employee must deal with a moderate to loud noise level.

CULTURE:

Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)

We promote teamwork and cooperation

We celebrate our staff with appreciation/holiday parties

Career development and advancement

BENEFITS:

Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees

Company-paid Life insurance for Full-Time employees

Short Term Disabilities plans, Life and Pet insurance

401k with employer match

529 College Savings Plan

Generous Paid Time Off package, Paid Sick & Paid FMLA

Flexible & Dependent Care Saving Account (FSA)

Complimentary birthday dollars

Employee Crisis Fund/ Benevolent Fund

Complimentary Day Passes

Free use of many facilities, sports complex discounts, golf discounts, wellness programs

Dozens of local employee retail discounts

**Full benefit details will be disclosed during new employee orientation**