Full Time - Entertainment Ticketing Specialist - ACL Live bei ACL Live
ACL Live · Austin, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Austin
As an Entertainment Ticketing Specialist you'll build the ticketing infrastructure that connects music fans with legendary performances at our historic venues. You'll ensure every show is configured for seamless sales and optimal revenue generation by creating event listings, configuring seating maps, setting pricing tiers, and managing ticketing databases. Collaborating with venue management you'll translate each show's unique requirements into functional ticket offerings. As the ideal candidate, you'll bring expertise in ticketing platforms and database management, recognizing that your behind-the-scenes work is essential to delivering unforgettable live music experiences. Reports to Manager of Ticketing.
- Maintain working knowledge of ticketing system procedures, functionality, and reporting processes, to assist the Entertainment Ticketing Team.
- Assist with system configuration (including system security) for venues to ensure that business requirements are met.
- Provide constant business support (including after-hours for show nights) to Box Office Agents. Troubleshoot and resolve operator, configuration, and system errors to minimize disruptions.
- Own end-to-end promotional code management, including configuration, venue coordination, and thorough documentation
- Assist with development, writing, and delivery of ticketing system documentation, and business aids for venues.
- Lead event and package configuration in the ticketing system, including creating event listings, setting up seating maps, defining pricing tiers, and managing overall system settings.
- Maintain accurate security records, promptly process terminations, and document access control activities to ensure audit and PCI compliance. Conduct timely refund reviews and deliver findings to the leadership.
- Collaborate interdepartmentally in the implementation, testing, and training of all system changes and updates.
- Perform other duties as required.
