Clinic Coordinator bei Proco LLC

Description

Position Summary 

Optimize daily patient flow and operational efficiency while ensuring exceptional patient experiences across all clinic departments. Serve as the central coordination hub for scheduling, patient movement, real-time problem resolution, and team development support. 

Key Responsibilities 

Patient Flow Management 

• Monitor and optimize patient scheduling to minimize wait times and maximize provider efficiency 
• Coordinate patient movement between front desk, clinical areas, therapy, and checkout 
• Manage walk-in appointments and emergency scheduling adjustments 
• Track and report daily patient flow metrics and identify improvement opportunities 

System Coordination 

• Serve as primary liaison between departments (clinical, therapy, imaging, front desk) 
• Troubleshoot EHR system issues and coordinate with IT support 
• Manage appointment modifications, cancellations, and rescheduling in real-time 
• Ensure accurate patient information flow between all touchpoints 

Team Support & Training 

• Coach front-line staff on operational procedures and patient engagement techniques 
• Assist with new employee training and orientation processes 
• Provide real-time feedback to team members on workflow efficiency and patient interaction quality 
• Support ongoing staff development in clinic protocols and system utilization 
• Share patient feedback and operational insights with team to celebrate successes and address improvements 

Patient Experience 

• Address patient concerns and complaints promptly and professionally 
• Communicate wait times and delays proactively to patients 
• Ensure consistent service standards across all patient interactions 
• Follow up on patient satisfaction issues and implement improvements 

Operational Support 

• Assist with insurance verification and prior authorization coordination 
• Support clinical staff with scheduling specialty appointments and follow-ups 
• Maintain supply inventory awareness and coordinate with management 
• Generate daily operational reports and productivity metrics 

Requirements 

• 1-2 years healthcare experience, preferably in medical office or clinic setting 
• Strong organizational and multitasking abilities 
• Excellent communication and customer service skills 
• Proficiency with EHR systems and scheduling software 
• Problem-solving mindset with ability to work under pressure 
• Natural mentoring abilities and patience for training others 
• High school diploma required; healthcare certification preferred 

Success Metrics 

• Patient wait time reduction 
• Daily patient throughput targets 
• Patient satisfaction scores 
• Operational efficiency improvements 
• Team performance and training completion rates 
• Staff retention and development progress 

Why Join AICA? 

• Be part of a dynamic and growing healthcare organization 
• Work in a collaborative and supportive team environment 
• Opportunity to develop leadership and training skills 
• Clear path for growth in healthcare operations management 
• Direct impact on both operational efficiency and team development 

Requirements

• 1-2 years healthcare experience, preferably in medical office or clinic setting 
• Strong organizational and multitasking abilities 
• Excellent communication and customer service skills 
• Proficiency with EHR systems and scheduling software 
• Problem-solving mindset with ability to work under pressure 
• Natural mentoring abilities and patience for training others 
• High school diploma required; healthcare certification preferred